Nice staff.the inside of the hotel was super clean.
Key card did not always work for outside doors. The grounds were pretty trashy, including old gutters thrown to the side. The pool wasn't maintained properly & had been closed by the heAlth department
LOCATED RIGHT OFF HIGHWAY 10
THEY SAID THAT THEY WOULD CLEAN ROOM ON MONDAY BUT NEVER DID
Tv was not working. Elevator was not working either. Pulled a muscle while trying to carry suitecase to the third floor since main elevator was out. Got to room TV had no signal.
The pool was closed by the city, the door to the room damaged and couldn't shut properly. The microwave was missing a plate. The a/c would not cool. Etc...
Very dated. Strong smell of marijuana throughout entire property.
There was the huge dead cockroach under the blanket in room #1; being told I had to change my own sheets as that night there were no other rooms; night #2 in a different room had a HUGE squashed dead cockroach on the kitchen counter. A real dump!
Hotels pool was closed by the health dept and huge notice was posted. A person was evicted while we there and they smashed a flat screen tv. A husband and wife were screaming and fighting on the 2nd floor blocking the only working elevator.
Value of the hotel was great. Location next to highway was nice, security guarding parking lot was nice.
Pool has been closed for the entire month of May and not open before we left. It is almost 100 degrees in Houston, they need to get that pool fixed ASAP.
Great amount of space & layout was wonderful
Elevator nearest room broken, pool was red tagged by city,fell in tub no strips or rubber mat or handrail. I use a walker & elevator inconvenience took a toll on my asthma/copd.
Nothing really. An overall bad experience.
Staff. Requested room to be cleaned twice and it was not. Bathtub did not drain and asked the front desk to fix it. Someone came and left a big mess that my wife had to clean herself. Requested clean towels at the front desk and was offered hand towels.
Roaches. The towels and linen smelled bad.
With a stay at Extended Stay America - Houston - Katy Frwy -Energy Corridor in Houston (Energy Corridor), you'll be a 2-minute drive from TopGolf Houston and 8 minutes from Westheimer Rd. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Planning an event in Houston? This hotel features 786 square feet (73 square meters) of event facilities. Free self parking is available onsite.
Based on 1,068 reviews
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