Stay Hotel Waikiki

Great location but hotel not prepared for clients

I really wanted to love this hotel. When you walk in the main floor is setup with several leather like couches, hammock chairs, LCD TV, 2 computers and printer, tea and coffee available all day with a modern look. Friendly faces at the counter doing their best. My low score reflects the several attempts I made to resolve issues on our week stay where the staff and management failed. (1) The staff seem ill prepared to answer questions about the area. It is my expectation that the hotel should have some ideas about the restaurants and attractions in their area. Many AIRBNB hosts have lists of places and instructions to get there. In our case we asked about a place 2 blocks and 7 minutes away (Marukame Udon restauarant) highly rated on Yelp. The two people could not figure out how to get there even thought they knew it was always busy. Ended up finding our way there. (2) When we used the shower for the first time we noticed the shower head was not fully turning on (RM 407 I believe). Hot water was going to the head and very little cold water. A third of the water flowed through the tap. We reported this 3 times to the front desk. The third time i went up to the room with maintenance person and demonstrated the issue. I was nicely told that they could not do anything about this. It was known by maintenance that the fixture were old. There was no concern that someone could get scalded from hot water. (3) Room cleaning service was poor. The sink and bathrub were never cleaned the week I was there. I ended up cleaning it myself as their were bits of paint flaking off and the sink was not draining correctly. As far as I could tell towels were changed, garbage were emptied and beds made. No change when i left sign out to clean. Finally I did ask twice to talk to a manager about my experience (first attempt 3 days before i left). No one contacted me. Our last day I got an e-mail asking for feedback. As a result I posted this review. I am disappointed that staff did not block this room so it could be repaired and provided another. My advice when booking here is that you fully inspect the room. I've never had to be this detailed before as I expect some common sense by the hotel. But in this case they are just filling rooms. Also keep in mind that you are behind the Hyatt and you will here all kinds of noise starting from 3-4 am. https://www.tripadvisor.ca/ShowUserReviews-g60982-d2385826-r430926391-Stay_Hotel_Waikiki-Honolulu_Oahu_Hawaii.html#

Not properly advertised

Hotel had proximity to the beach.

I wouldn't have hated this place were it not misleadingly advertising. I HATE feeling like a hotel is trying to trick me, as I don't trust them afterwards. Our room was nothing like it was pictured. The mattresses were on the floor, the shower was falling apart, the room had no space to move, and the wifi didn't work. They tacked on fees for things we didn't use and refused to upgrade us to the room that was advertised, even after I offered to pay more for it. Won't stay again and can't recommend until they learn to advertise honestly.

Don't belive the photos

That the hotel was In Hawaii that's it.

Everything all of there photos are doctored it's a dirty hostile type hotel no amenities no room service or food pump dispenser soap and shampoo in the bathrooms. The Windows do not close they are slotted so you hear all of the trash collectors and anything going on outside. The place is horrible.