Good to know
|Distance to city centre||3.5 km|
|Nearest airport||Hong Kong Intl|
|Distance to airport||25.8 km|
|"Quiet room, good breakfast, great location"||(in 189 reviews)|
|"Great Location and big room."||(in 81 reviews)|
|"The room is spacious and clean."||(in 73 reviews)|
|"Room is old and dirty"||(in 38 reviews)|
|"Late check in bad hotel"||(in 3 reviews)|
|"Canton package was a waste of time."||(in 4 reviews)|
Time of year
Show reviews that mention
|amazing staff||in 106 reviews|
|bit old||in 9 reviews|
|charge my credit card||in 7 reviews|
|club floor||in 48 reviews|
|early check||in 16 reviews|
|friendly hotel||in 118 reviews|
|great location||in 262 reviews|
|handy phone||in 14 reviews|
|harbour view room||in 5 reviews|
|hong kong||in 61 reviews|
|hotel room||in 161 reviews|
|need to change||in 6 reviews|
|room not ready||in 150 reviews|
|room service||in 53 reviews|
|room size||in 165 reviews|
|scaffolding outside window||in 6 reviews|
|star ferry||in 28 reviews|
|took a long time||in 40 reviews|
We paid for a room with lounge access and were told to have breakfast there but when we went we were made to sit in a boardroom because kids were not allowed .. it would’ve been nice if we were notified before
Location and the breakfast buffet.
Your bathroom really needs a major renovation or upgrade, the showers and water temperature adjustment were really bad, there’s not a lot of movies channels to choose from.
The location is very prime, smack in the middle of a nice shopping district and just a few meters away from the Victoria Harbor.
It is the first time of my family to stay in Marco Polo. In the same week, we have previously stayed in 3 other hotels in HongKong and Macau namely: Disney Explorer Lodge, Galaxy Macau and Butterfly on Prat. We saved Marco Polo as the last hotel for our vacation because we believed it would be the best stay. However, we were very disappointed for the following reasons: 1) Checkin took so very long (almost 1 hour). 2) There was no doorman. The double doors were very heavy and we struggled to enter with our luggages with nobody to help open the door. 3) The staff do not appear to speak English and it made communication difficult. 4) The housekeeping staff were impolite. We requested for 4 bottles of water so we wont have to repeatedly ask for more but we were told that we can only ask for 1 at a time. 5) There was no view at all from our room. There were just the walls of the nearby building. No effort was made to make our first stay special. I dont think we got value for the price that Marco Polo charges. Ironically, they are the only hotel among the 4 that we stayed at that asked for deposit.
I was there on the 18th to 19th September 2019. They put me in the nice wing. When I re-book on the 28th September, they put me in the old wing. The room is old. Strong cigarette odor. I was tired and exhausted and do not have the energy to make a complaint. Next morning the Breakfast at the 4th floor was disgusting! The food is of the poorest standard I ever taste and seen. I am coming back to Hong Kong on the 26th October to 28th October 2019. I am sure I would not be making any bookings into this hotel as I am No sure which wing they will put me in. I felt cheated and mislead.
The staff were very helpful and went out of their way to direct you . And the buffa breakfast was amazing. There was everything you could think of.
Located in Tsim Sha Tsui, this luxury hotel is steps from Harbour City, Victoria Harbour, and Tsim Sha Tsui Clock Tower. Tsim Sha Tsui Star Ferry Pier and Ocean Terminal are also within 5 minutes. Hong Kong Tsim Sha Tsui Station is 7 minutes by foot and Hong Kong East Tsim Sha Tsui Station is 8 minutes.
based on 8,164 reviews
Things to know
- Great view
- Great shopping
Policies vary by room type and provider.
Reviews about Marco Polo Hongkong Hotel
Most popular landmarks
- Star Ferry Pier Tsim Sha Tsui 185 m
- Tsim Sha Tsui Clock Tower 207 m
- Nathan Road Shopping District 348 m
- Tsim Sha Tsui Promenade 0.8 km
- Jade Market 1.5 km
- Lan Kwai Fong 2.1 km
|Hong Kong Intl||25.8 km|
|Shenzhen East||34.4 km|