Guest reviews
Overall rating
8.3
Excellent
Based on 9 reviews
Cleanliness
8.6
Comfort
8.6
Pick-up/Drop-off
7.5
Value for money
8.4
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
2
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6.4
poor drop off
Pros: clean comfortable car, reasonable rates
Cons: drop off area was not marked, it was pouring rain uncovered and no place to drop car. No staff on Saturdays where all other rental booths were manned.
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10.0
Needed an extra vehicle for a week
Pros: Hertz had a very reasonable rental to use around town for a week. Service desk was very informative about the vehicle. The inspection of the vehicle before leaving is key.
review from
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4.0
Jalopy
Pros: The service desk lady was nice enough. The price was cheaper than Enterprise.
Cons: I picked up my vehicle late at night. It was dark and it had been a long day for the service desk lady who admitted she hadn't inspected the car yet. She walked me out to the vehicle, there was no vehicle inspection performed. The Jeep Compass came with dents, cracked bumper corners, a broken fog lamp, missing panels from the bottom of doors, and an annoying change oil light. These were previously known as evidenced by the white X's around the damage. Throughout my 11-day trip I felt like the muffler must have had a hole in it because at 50 mph I felt I was driving a motorboat. Too loud!
review from
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10.0
They gave me an American car
Pros: It was a Ford Fusion
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