Hanoi Boutique Hotel & Spa

In the old part of the city so close to everything,

Breakfast was poor, juice lacked taste

This was the second consecutive year that I stayed at the Hanoi Boutique Hotel & Spa in the Old Quarter. This year's stay was more complex, as I stayed on three separate stops in a row, as I visited Hanoi and surrounding areas. The staff at the hotel professionally managed each transition, including an early-morning arrival from the overnight sleeper train from Lao Cai (Sapa region), where my needs were mostly a shower and a place to reorganize my luggage after an amazing 5-day trekking/motorbiking/local market/homestay experience in Sapa and Bac Ha, and sleeping on the overnight train. This was on the last of the three stops in Hanoi. I was greeted at my 6:00am dreary and bleary arrival at Hanoi Boutique Hotel, by a complimentary upgrade to an executive suite. I was truly surprised and flattered by this service that was so far above and beyond my expectations, as I am not a luxury-style traveler. I have found all of the staff at Hanoi Boutique Hotel to be consistently as kind, attentive and generous as they are professional and detail-oriented. This has become my "home away from home" whenever I will visit Hanoi and the Old Quarter.

This is not a negative, but just be aware that the hotel elevator does not reach the top floor (8th or 9th floor?), so the top floor is a walk-up that is only accessible via a narrow spiral staircase. But, you will receive help carrying your luggage to/from this floor, if you would like. You can also always request a lower floor at booking, or even when you arrive. The hotel staff will do everything possible to attempt to adjust accommodations to your needs - and will typically succeed beyond your request.

The staff were very professional and helpful. The situation was very good and the staff recommended restaurants to go to which was very helpful.

The breakfast room was dark and knowing it was the bar at night was a little put off. Otherwise the breakfast was great.

Excellent location and very efficient and friendly staff. I loved the French marble walls and flooring of the bathroom. Very comfortable bed.

I would like to have bath gel supplied every day.