Royal Villas Halong

The breakfast had choice and plentiful. The rooms were spacious and comfortable.

On arriving to Hanoi we were advised that an 8 night stay was too long with the lack of activity options available. I cancelled 7 nights and just stayed just the 1st night. I understand that this was a non refundable booking but on visiting the hotel to not of been offered anything for staying the one night and paying for 8 nights was of great disappointment.

The staff was very kindly.

The villa was very noisy and there are not a good place for relax.

I liked the staff, most were very friendly, assisting, and accommodating. The breakfast was nice, with many options. There are two restaurants on site. There is a nice indoor pool to go with the outdoor pool. The hotel is about a 15 minute walk from many restaurants. This was not an unpleasant stay. The hotel was very much quiet after 9 pm. We were able to relax and enjoyed our stay. The managers were incredibly helpful. We would come back to this hotel.

The pictures of the hotel, casino, and rooms have been heavily photoshopped. I am not even sure that the pictures of the outdoor pool are not actually pictures of the pool at the Novotel just down the street. The view from the hotel villas or Ha Long Bay are now greatly obstructed by a new housing, shopping, and dining complex that is being developed across the road. We paid the hotel to have a driver for us at the the airport in Hanoi when we got off the plane. I walked outside three time and there was no driver with a sign with either my name or the hotel's name. I finally called the hotel and they located the driver, on my fourth trip outside I found the driver where he was supposed to be. The casino procedures are confusing and lengthy compared to the casinos in Macau, Las Vegas, or other gaming rooms in the U.S.