Hotel Portonovo Plaza Expo

the pool

the staff dident know English at all and thy was very mean abut that

Breakfast was good.

Dirty rooms, bad service.

The location is good.

Signal of Wifi is very poor. Plenty of Mosquitos in the room. The water of pool is cloudy. Problems to get the invoice on time

Location was meh

Not functioning air conditioner, did not get a solution about it. In the morning the shower was clogged, I was not a able to shower since I didn’t have time to ask for a solution. (When I asked to check on my AC, it took more than an hour to get somebody in there just to tell me that there was nothing he could do to help). Terrible hard thick pillows with other people’s “head smell”.. I had to use a towel instead.

With all the honesty, this hotel was pure disappointment. I don’t have nothing good to say about it.

The hotel in general, the online pics was totally a pic, looks decent for the price, when I got here, it was a mess, the rooms they gave me, the couch was all wriped and disgusting, do you think I was going to sit or out anything on that couch l? NO! I went down to reception and I told them I don’t want to stay here at all, I book an extra night that I wasn’t here and for what? For nothing, I told them charge me whatever you need to charge me and I’ll leave! Then they make me contact you you guys, “booking.com” and there were no help at all! This mini vacation was full of disappointment all around! People knocking on my door at 12 at night. The cleaning ladies twice didn’t leave me towels after cleaning, one time a lady open the room door while I was sleeping! They gave me a different room we’re the AC barely works, so basically I was sweating at night! Just not right, Just rude from the beginning to the end. But today is my last day here I’ll be going back home and one thing I’ll never book a trip with you guys or this hotel. With all the respect. Sincerely, Jonathan Rivera