Hotel Casa 1800 Granada

The staff are amazing. (that's generally how people in Spain are -- warm, friendly and helpful). The location is very central, located on the edge of the historic Albaisin area. It's not in the crowded city center, yet not too far from most of the sites. It's located in a narrow street, so the taxi can't go right up to the door but you will get dropped off in an adjacent street, from where it is a 1 minute walk, even with bags and luggage. We were victims of an unfortunate incident when our purse got stolen with money and important documents. While everyone at the hotel was extremely considerate and did their best to alleviate our situation, in particular Gabriel (who spoke excellent English) was incredibly helpful. He spent an hour trying to get our train tickets changed as we had to return to Madrid earlier than planned. Despite problems with the online reservation, he was extremely patient and stayed with us throughout the process of navigating the Spanish language website. Our (second) room was really charming and well appointed with comfortable pillows and a lovely modern bathroom. The breakfast was sumptuous and more like a brunch. In addition, the hotel offered complimentary coffee, tea, water and soft drinks with extremely tasty nibbles during tea time. Finally, thanks for the bottle of champagne to celebrate my birthday!

Nothing really that can be faulted. The first room we were given was small and had a rather uninspiring room, but as soon as they could, the charming front desk staff moved us to another room that was superb. We had booked the Superior Room, which was adequate, but in hindsight we should have opted for the (more expensive) junior suite. Just a word of caution -- be extremely careful about pickpockets on the streets, especially in crowds. The wife's purse, which was inside a handbag slung on her shoulder, was stolen with such extreme finesse that it can almost be described as an art form.