Hotel Century

The location and the look of the lobby.

Rated as a four star hotel, this is a three star at the most in terms of the quality of the accomodation and training of some of the staff. My tiny room had such a small and unconfortable bed that I, a thin and short person, didn´t get any sleep on the first night. To top it up, the tiny shower cubicle had a faulty door and the water temperature (boiling hot) couldn´t be regulated as the only options the fawcet had were either on or off (i.e. the tap lacked a temperature control mechanism). I asked for a room change the next morning and the response of the young man in reception was a very dry "Why?" (i.e. not "Oh, I am sorry to hear that. Why?¨) When I told him the above, he proceded to tell me in a very snooty attitude that all I needed to do was to turn the tap left or right to regulate the temperature (which any guest would know and do if indeed there had been a tap you could turn) and that, after all, it wasn´t the highest priced room. I told him that, regardless of the price the hotel had offered the room for, things had to work, plus a child size bed was unaceptable, particularly when you book in a four star hotel. With no hint of sympathy or an apology (despite me having kept a calm a polite attitude througouht), he proceeded to give me a better room, suitable for a four star hotel in terms of size, confort and cleanliness, and with well kept furnishings but of as basic a quality as those in my first room.