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Distance to city centre
|Pisa Gal Galilei|
Distance to airport
Time of year
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Everything!!! Thanks to the stuff! I will be glad to come next year with my small children!!!
Nothing But this year there was no marzipan pie at the breakfast. I hope to see it next year.
Hello, Will start this claim from expressing my down and extremely non positive emotions, regarding hotel...., We are extremely upset and pissed, as it was the most horrible vacation we have ever had!!!! What had happened: My wife and my kids stayed at the Hermitage. Upon check- in they were not satisfied with the room conditions at all and they asked to change the room but the hotel management refused. And what a nonsense, the easily changed room for our friend!!!!!! I think it's pretty not fair and not polite. I believe, that should be respective attitude the a lady travelled alone with two kids!!! Firstly, the room was based in the ground floor at the same point with rooms for the staff and where cleaning devices are stored. As the result noise, noise, noise... Secondly, and the most disaster, that this room was through the wall with sauna and all the time people made horrible noise opening and closing doors. Moreover, this room was near to lumber room and 24 hours the garbage form restaurant moved there! Restaurant staff were taken bottles and through something and all this was so, so loud and annoyed! And can you imagine, how to have rest and enjoy vacation being in such "unbelievable" conditions?? Plus it was externally cold in the room during the rainy weather, as there was no any heater. The floor was tiled (strange but only in our room) and slippery and kids were suffered to walk on it as the afraid to be damaged. We don’t have any idea, why we had to stand all this and as we asked the hotel staff to support my family and provide them at least normal conditions - was ignored. I wish that this horrible experience will show the full picture to others guests!!! We asking to make actions and provide us the feedback! Thank you!
Facilities and staff
Little far from centre
Very personalised service, the receptionist remembered our names. The vegetable patch with fresh produce was wonderful. Very clean rooms and bathroom.
Nice furniture with small details, kind and personal treatment, we loved the books in the room, a lovely specious bathroom, nice and healthy food, a great ice cappuccino, done top top top by our kind waiter, very much have enjoyed the meals in the restaurant, really great quality of food and service from the leading guy to the waiters, all very polite, professional and pleasant. A punctual and comfy shuttle service to the beach and the center. All clean and kept well!
We were missing complimentary water and coffee, not a problem to buy but still a nice gesture for such kind of a place and price, especially when they have a cattle and some tee offered. Only one thing was strange, we told the cleaning ladies to come after 4 and they kept knocking and even have entered the room while we were sleeping, this was not so nice. Still, most of the people working in the hotel are super nice and kind and we have really enjoyed our stay.
With a stay at Hermitage Hotel & Resort in Forte dei Marmi, you'll be within a 15-minute walk of Forte dei Marmi Beach and Forte dei Marmi Fortress. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
based on 159 reviews
Things to know
- Nice building
- Very quiet
- Friendly service
- Pleasant hotel grounds
Policies vary by room type and provider.
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Most popular landmarks
- Forte dei Marmi Fortress 0.9 km
- Forte dei Marmi Beach 1.1 km
|Pisa Gal Galilei||35 km|
|Florence Peretola||83.7 km|
|Seravezza Forte dei Marmi-Seravezza-Querceta||2.6 km|