Hotel Palazzo Ognissanti

Eleonora at the front desk was helpful, professional and nice. The premises were very clean. The bed headboard was pretty.

This hotel is misrepresented as a 4-star. It’s a 3-star at best, and that’s pushing it. The furniture badly needs replacing: bed mattress sank in the middle; minibar door scraped floor and was hard to open; bathroom and closet doors banged into each other when opened simultaneously; shower door cracked and needed to be replaced. There were few electrical outlets, the only free one being in the bathroom. On the first morning, after a late night, housekeeping woke us by loudly knocking on the door. The second morning, the housekeeper opened the door without even knocking. In the restaurant at breakfast, a staff member complained because we moved a chair to put a bag on. The restaurant was empty. She was surprised when she realized we understood Italian. We assured her we had intended to move the chair back before leaving. Hotel employees should never complain about clients in front of clients. Serious staff training is needed at this hotel in basic customer service and public relations.