Good to know
|Distance to city centre||0.8 km|
|Nearest airport||Florence Peretola|
|Distance to airport||5.1 km|
|"The staff is so nice, esp."||(in 84 reviews)|
|"Everything is perfect in this hotel!."||(in 14 reviews)|
|"Clean, Nice heater, welcoming staff, nice breakfast."||(in 74 reviews)|
|"The room is too dark"||(in 21 reviews)|
|"Our shower door was broken."||(in 3 reviews)|
|"Heating/ Air conditioning noisy."||(in 9 reviews)|
Time of year
Show reviews that mention
|air conditioning||in 33 reviews|
|attractions are also close||in 11 reviews|
|channel in english||in 7 reviews|
|city center||in 8 reviews|
|close to train||in 6 reviews|
|distance from all sites||in 13 reviews|
|garbage collection||in 13 reviews|
|good breakfast||in 86 reviews|
|great location||in 95 reviews|
|great restaurant||in 5 reviews|
|lovely hotel||in 34 reviews|
|maria novella||in 7 reviews|
|room is small||in 76 reviews|
|santa maria||in 4 reviews|
|small shower stall||in 18 reviews|
|staff were very friendly||in 95 reviews|
|street noise||in 8 reviews|
|train station||in 52 reviews|
|tv only news||in 6 reviews|
|walking distance||in 23 reviews|
|well-fitted||in 3 reviews|
Good location. Clean room. The breakfast was excellent. Staff was very friendly and helpful. Thank you.
. It’s old and a refurbishment is needed. TV doesn’t work and obsolete
The room was clean, the aircon was surprisingly quiet, the breakfast was ok
The wifi was extremely weak - barely had any signal in the room. The bed was way too hard causing back pain. Only one piece of toiletries, no tea making facilities, and not many options for breakfast. Overall, would not give the hotel 4* !
Eleonora at the front desk was helpful, professional and nice. The premises were very clean. The bed headboard was pretty.
This hotel is misrepresented as a 4-star. It’s a 3-star at best, and that’s pushing it. The furniture badly needs replacing: bed mattress sank in the middle; minibar door scraped floor and was hard to open; bathroom and closet doors banged into each other when opened simultaneously; shower door cracked and needed to be replaced. There were few electrical outlets, the only free one being in the bathroom. On the first morning, after a late night, housekeeping woke us by loudly knocking on the door. The second morning, the housekeeper opened the door without even knocking. In the restaurant at breakfast, a staff member complained because we moved a chair to put a bag on. The restaurant was empty. She was surprised when she realized we understood Italian. We assured her we had intended to move the chair back before leaving. Hotel employees should never complain about clients in front of clients. Serious staff training is needed at this hotel in basic customer service and public relations.
The room was too cold even though I turned the air conditioner off.
Located in Florence (Santa Maria Novella), Hotel Palazzo Ognissanti is within a 15-minute walk of Santa Maria Novella Basilica and Museum and Florence Baptistery. Featured amenities include limo/town car service, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
based on 1,515 reviews
Things to know
- Train station is close
Policies vary by room type and provider.
Most popular landmarks
- Piazza Santa Maria Novella 379 m
- Cappella Brancacci 0.6 km
- Basilica di San Lorenzo 0.7 km
- Mercato Centrale 0.7 km
- Battistero di San Giovanni 0.8 km
- Campanile di Giotto 0.9 km
|Florence Peretola||5.1 km|
|San Dalmazio San Domino Island||61.7 km|
|Florence-Santa Maria Novella||393 m|
|Florence-Porta al Prato||0.8 km|