Hotel Goldoni

Very friendly and personal service, good size room, and very clean. Even had some English channels on TV, slippers, a thermo bottle that can be filled for free from the tap with Still water, sparkling water, tea or coffee, free coffee at any time of the day, a mobile phone you can take with you during your stay with free Internet calls, maps and navigation, and tourist information. Great for medium budget travellers, that don't want to share bedrooms or bathrooms, but can't afford the more expensive hotels.

I actually liked everything, considering the price I paid. Excellent value for money. If I have to go into minor details, then the cover of the remote needs to be changed into something more transparent so I can see the buttons, and you might consider supplying some form of breakfast, since the facilities are there. Anything else would mean modernisations, that would probably mean that I wouldn't be able to afford the stay next time, so for my sake, please stay as you are.

The staff , mainly Mirko, Alexandra and Omi. They went out of the way to delight us . They are always smiling and friendly , willing to help us at anytime with our needs . Mirko we love your fun mood which made us happy and joyful . We lost our Iphone at Lucca railway station when travelling from Lucca to Florence . When we reached the hotel Mirko went of the way to call my phone to trace it, for our luck the Police had found the phone and we were able to pick it up on the next day from the Lucca Police station. This hotels customer care service will put some 5 star hotel service to shame. Welldone Simone, Alexandra and the team. You will be my case Study for my Students at the University of Colombo MBA programme , how a family business is Run Successfully .

The Buffet breakfast was excellent , Value for money , you cannot have breakfast for the same cost outside in Florence.