Staff handled challenging situation with grace
When I was checking in it was midnight. There was a young woman beside me who was 1/2 dressed and obviously very intoxicated. She had lost her phone... was a mess. She was insisting her boyfriend was in the hotel and she needed a key. The staff couldn't find his name on their register (very likely she was at the wrong hotel!!) but they gave her an old shift from lost and found and were unfailingly polite and kind even though she was rude and crying and screaming. And apologized like crazy to me when they sent her on her way... but not their fault at all! Great when staff are nice to me when I am polite - amazing to watch them be patient and sweet to someone who was awful!!
Not Same Quality as Sutton Place in Vancouver
See Cons, as there was more than there was Pros. However, I should give my compliments to the reception and housekeeping staff, who were friendly and accommodating. I left my watch in the first room we were given (immediately switched), and housekeeping did report this, and it was quickly returned to me at reception when I noticed.
I chose the Sutton Place in Edmonton based on a good experience at their location in Vancouver, which is a nice hotel. The Edmonton property is just not of the same caliber by a mile. The problems started on arrival: parking is not obvious, and no valet was present for directions (it was admittedly Sunday night). The parkade elevator was broken, and stairwell lock, so we ended up exiting through the back into a garbage filled alley. The first room we got had a very loud/on-the-verge of breaking heating fan, so I immediately requested a change of room (which was granted). The amenities are less than Sutton in Vancouver - the mini bar was empty (not stocked - I had been hoping to get some $10 chocolate on the company's dime), the wallpaper in the bathroom old and dirty (fan didn't work). The Television did not carry Sportsnet West, which forced us to go down to the lobby late at night to watch the Flames (lose unfortunately) in the playoffs. The elevators are old, the buttons don't work properly and when you arrive on the ground floor the movement of the lift is gut-wrenching. The hotel restaurant - Chop - is nicely appointed however has a relatively limited menu which we struggled with, as it was dominated by steak. Although admittedly a steakhouse, a hotel restaurant needs more options.
Delicate crystal chandeliers, warm colours of Italian marble and granite, soft luxury Persian carpets, unique French Provincial styled furnishings and specially trained Sutton Place Hotel service professionals all welcome you at the end of your journey into the comfort of The Sutton Place Hotel Edmonton.
Based on 1,749 reviews
Value for money
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