Staff was friendly and helpful with ideas for places to visit and places to eat.
Area was a bit dodgy, but we were downtown so...
The room we had this time was renovated and relatively clean. It was in a quiet area of the hotel. The staff was friendly, outgoing, and as accommodating as much as possible. I liked that breakfast was included and the breakfast staff tried to keep up on replenishing depleted foods.
There were a few negatives. When arriving and putting our things in the room there was a block of wood with a rusty nail protruding in which one of us stepped on. The temperature was hot all the time and at breakfast we gradded a bagel from the tray and there was mold on it. Lastly when getting my bill at checkout I was charged $12 a night for parking which I hadn't been informed of to begin with but when enquiring about the charge the woman was quick to remove the charges due to not being informed about the charges previously. I understand the hotel is downtown but at the rate charged in feel parking should be included. The last time we stayed here the bed sheets were dirty and when calling the front desk about it one of the hotel staff showed up with new sets of sheets but left them at the door for us to change.
The hotel was clean and the rooms were a decent size. They had available overflow parking so that was nice. The complimentary breakfast was okay, not bad but nothing to write home about. The staff did an excellent job of clearing plates for new guests. The majority of the staff was quite helpful and pleasant.
When we arrived we were sent away 3 times!! As they were not ready for check in. 4 hours later, we were admitted to our rooms. We were not the only ones; the lobby was packed with people trying to check in and being denied. Although problems like these occur, how one handles the problem makes a lasting impression. The manager David I believe was his name, was horrible. He was a condescending arrogant manager who did little to help anyone. The rest of the staff were considerate, and tried to do right by the guests. How he is the manager blows my mind. The only consolation was at check out when I asked if they could wave the parking for the previous issue of check in. Thank goodness David was nowhere around and we could at least have a break with parking fees. $22 is better than nothing I suppose. If these are the managers the hotel chooses to lead their teams I won't be back. I sincerely hope the rest of the staff continue their good work and do not pick up on these horrible manners.
Fresh, clean and uncomplicated, the Holiday Inn Express Edmonton Downtown hotel offers competitive rates for business travelers. We know what business travelers want when they travel, so we have free high-speed, wired and wireless internet access throughout the hotel. There’s a 24-hour business centre and meeting rooms that can seat up to 200 people and we’ll even handle your catering needs. We include our free hot breakfast buffet and easy access to the Villa Bistro in the hotel. Also, 90% of our rooms feature a balcony. We are in the heart of downtown and a 5-minute walk to several Government of Alberta Offices, Enbridge is only 2 blocks away, and we are steps from the ATCO offices. The closest (LRT) underground Transit is one block away. We are within easy access to The University of Alberta and the Shaw Conference Centre is only a 4-minute drive. If you are attending a concert or a big ticket event, we are within walking distance to Rogers Place. Home of the Edmonton Oilers as well as where upcoming events like Foo Fighters, Jack Whyte, Justin Timberlake, Drake and Russel Peters are taking place.
Based on 1,402 reviews
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