We liked the welcome and all the staff who were friendly and helpful. The room and bed were extremely comfortable, great breakfast and the whole stay was a delight. The hotel is very well placed for getting round Edinburgh. We would highly recommend and would definitely use it again.
Weekend break Edinburgh
A very centrally located hotel with a freindly and helpful staff. The room was of a fair size with all you would expect of a hotel of this standing.
Although the room was finely furnished the room lighting was poor.
Overall Good but a few teething problems still nee
Location. Friendly Staff. The new bar/restaurant area looks good however the only downside is the seating area near the bar soon filled up and even though there were empty tables on the lower floor level there seemed to be a reluctance to give these to guests who just wanted a drink.
The reception area is still going through refurbishment which meant long queues soon began to build up when guests began arriving in numbers which was an inconvenience to be honest. No doubt this will be resolved when the work is completed.
great location, clean, but lacking in staff warmth
Location, cleanliness and the staff who welcomed at door. They have a great manner and seem genuinely want to please guests.
Reception staff need much more warmth, smile more and actually treat people as such. Rooms clean bu quite small for price - felt a little cramped at time.
Clean and comfortable. Good breakfast.
Got bait and switched. Upon checkin was told that breakfast was included with the prepaid reservation. Great! Upon checkout was informed I owed something like £60 for breakfast. Tried to argue my case but had a train to catch and ended up with a "discount" to £40. Extremely shady. Will let my CC company take care of this.
There was no air conditioner in the room. The room I got was in the basement close to a very noisy load and unload area. Eventhough they had better rooms available, they asked me for extra payment in case I wanted a different room.
Location and reception areas were great.
Room was terrible. Really hot. Could not open window and AC not working. Staff unwilling to help.
The Principal Edinburgh George Street is centrally located in Edinburgh, a 4-minute walk from Princes Street Gardens and 10 minutes by foot from Edinburgh Playhouse Theatre. Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby.
Based on 5,214 reviews
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