The Place

The location which is very central. Reception and bar smart and modern.

Our standard twin room. The picture in the booking description showed a room with natural light. Ours was in the basement and the window faced onto an internal narrow brick passage with a closed square glazed roof, but no natural light came through it. When we checked into the room it was smelling of damp and there was a large free standing airconditioning unit beneath the window with an ugly large pipe going through the wall. When we complained we were told air conditioning unit was the cause of the smell. We turned it off and opened the window in the hope that some fresh air would come in. Overnight the room was incredibly hot. The bathroom was modern but kitted out for wheelchair / invalid access and use. If we had known about the lack of any natural light and the fittings we would not have booked the room. We asked for a complaints form at the hotel - something they did not have.

The location was really good.

The look of the room was somewhat dated. It was a lower ground room painted in dark colours which did not help. The room was also a bit chilly and the radiator would not switch on. The staff are somewhat oblivious - there’s been a fire alarm sounding in the evening of my stay, so I left the room and went upstairs to be met with staff that barely acknowledged me and just walked around a bit confused. I made my way to reception to be met with surprise that I am even asking and making sure this was a false alarm. Doesn’t put a lot of hope in me in case of an actual fire.