Durango hotels near Durango & Silverton Narrow Gauge Railroad & Museum

Pros: It was good.

Pros: The Hotel was extremely clean! Good location. Loved the walk in shower.

Cons: The BAD: The staff were not very friendly. It began right at check-in. The young lady working the desk(shaved head, maybe Talia was her name) was not friendly and did not offer any insights to the hotel itself, the breakfast, parking... nothing. My husband and I have different last names. Upon checking in, she asked for our dirver's licenses. She started with mine. She took my DL and starting typing my info into computer. After about 20 seconds, she literally tossed my DL across the counter and said, "There is no one listed with this name" and left it at that. Not a "could your reservation be under another name?" She just wasn't friendly at all. We just worked all day and drove 7 hours to get to Durango. The unwarm welcoming was a terrible way to kick off the stay. You could walk past the staff 100 times at the front desk (to leave to go on a hike or whatever) and they will never say "Have a nice day" or "Welcome back." Of our 3night stay, only ONE gentleman working the front desk said "Welcome Back" to us. The breakfast- oh my! What a cluster! First of all, it's a continental breakfast. Due to COVID, they have more restrictions in place- understandable. We got in line at 8am for breakfast. It took about 20 minutes to get place our order. They were offering Jimmy Dean Breakfast Sandwiches. They man running the breakfast was literally all over the place. He looked so stressed out that is was stressing us out! Understandable tho, in his defense- he should have help. When we finally received our breakfast sandwiches, we took them back to the room as the eating area was closed off due to COVID (but they could've just done every other table). The breakfast sandwiches were still frozen in the center! Gross. That's just a taste you can't get out of your mouth. We left and went to McDonald's. We stayed 3 nights and never ate breakfast there. Huge disappointment.

Pros: Happy to see they took the covid 19 seriously..we felt very safe..also the rooms were very clean and comfy

Cons: Nothing..

Cons: This may seem silly, but the elevator is terrible! I can’t believe it’s a brand new elevator. It sounds like it’s about to fall down the shaft, and it’s by far the slowest elevator I’ve ever used!

Pros: My husband and I enjoyed everything!

Pros: The food was cold, showers where cold, staff did not know how to use the computer

Pros: Location

Cons: the pool was not heated, so just sat in the hot tub.

Pros: Everything. Clean, nice, quiet, accommodating, flexible, informative (they know where EVERYTHING is) They took the time to make sure we felt like the only people in the hotel.

Pros: I loved how clean the hotel was

Cons: everything was great

Pros: Location was very convenient...staff was kind, clean and personable, rooms clean, not quite as shown on website.

Cons: Breakfast was terrible - Microwaved frozen breakfast sands, cheap low quality pastries etc. This is a problem when its not mentioned while booking. We had 12 yr olds with us and planned on having a simple breakfast at the hotel - instead had to leave every morning for coffee and breakfast in town? not a value when included in hotel cost??

Pros: Location to downtown durango

Cons: Understanding likely the lack of staffing during this time, the bathroom shower had long dark hairs stuck to the wall. Made me question the sterility and cleanliness and worried about that during COVID19.

Pros: Relatively new.

Cons: We called ahead to request room on top floor, away from elevator. On arrival we had been upgraded to a suite, but went upstairs to find room located by elevator, and room smelled like mold. In total we tried 4 rooms on top floor, but all smelled of mold.

Pros: Price. Also only 15 mins walk to Main Street

Cons: Covid made info inconsistent... couldn’t help it

Pros: Quiet hotel with friendly staff

Cons: I stayed in a one bed room this time. The week before I stayed in a room with two beds. The two bed room's bed was far more comfortable,

Pros: The staff and the cleanliness were excellent.

Cons: The bed in room 410 was extremely lumpy and uncomfortable.

Pros: Not a lot friendly staff, that’s about it.

Cons: Let’s see rotting milk behind curtains, impossible to get a airport shuttle which is advertised, the fact is like 25 miles from Airport and I had to hitchhike because of this and no local transp. Oh yeah despite the fact I was still charged by Them

Pros: The night staff was amazing, as was the one member of h we chatted with. Everyone else was just rude

Cons: The majority of the staff was rude; they had minimal variety of  their grab and go meals; the laundry facility we used was disgustingly filthy. Housekeeping came in to clean it for us before we used it because it was so gross.

Pros: The location was in walking distance to city center. You were in walking distance to the Animas River which flows near city center.

Pros: The large room.

Cons: No breakfast

Pros: Cleaniness

Pros: We were warmly greeted by hotel employee at the front desk who immediately made us feel welcome. The indoor pool was very nice and Central to all rooms and there was a nice green area for sitting or throwing the football as our family did!

Cons: The hotel was slightly dated but it did not effect the comfort, cleanliness or experience at all!

Pros: The hotel is a nice hotel.

Cons: The guest staying here and one of the workers were selling drugs off the property. We literally watched as people pulled in a lady got in the ride went around the building and came back and dropped her off in the front. Also we played for two night and only got breakfast for one if we wanted another we would have to pay another 20 bullshittttty!

Pros: Excellent and friendly staff!