Flights to Rosemont
Pros: Crew was nice and friendly. Food was good, got like 3-4 meals with our 13hr flight. On the flight back to LAX less crowded so I was able to change seats more leg room and arm rest
Cons: Seats could have been more comfortable. Crowded on the way to Shanghai (layover) then to Tokyo. Double and Triple check for gate change because ours had no announcements
Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.
Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.