Front desk rep Rory was great! He was very friendly and welcoming. He gave us a room upgrade and showed us some locations on a city map to help us get our bearings of the city. The bellman was great as well by pointing us to a great jazz bar and a great breakfast place. He was right. They were both a great experience.
Comfortable hotel in the heart of it all
Great location. Walking distance to everything. The staff was very helpful.
Parking is very expensive.
Location is good. Lot of walkable options around the hotel.
Seemed like the operations of the room maintenance needs some work.. from TV to furnace, to hot water. Finishing that don’t match to namer a few. Food options are limited, with nothing after 11.
Room service was very quick and staff is very pleasant and helpful.
The location is good.
The hotel feels dated. The fitness center is really tiny and, of course, lacking. The bathroom is unnecessarily huge yet the amenities are few.
I was here Sunday through Friday. My sink broke on Tuesday and was never repaired. They changed the towels and made the bed, but didn't clean the room. I shutter to think what the sticky substance on the bedside table was. I didn't eat any gummy candies, but kept finding bits of said candies in the room. Clearly, it hasn't been cleaned in awhile.
Paying for internet
So ridiculous paying 19$ for wifi
Nice location and it has is perks, but.....
I really liked the location of this hotel. Even though I booked it for a friend, I was next door at the Westin. One thing I REALLY loved was the fact that you need a key to use the elevators to go onto the floors. That was a perk.
BUT. My room wasn't 100% cleaned. When I went to check in, I went up to the room and looked it over. There was leftover food in the mini fridge, there was a few bottles of alcoholic drinks missing that Im hoping Im not going to be charged for, even thought house keeping came up and told me I wouldn't be charged. NOT only that, there were condoms(unused) and a bottle of lube left in the room. My only issues...
Love this hotel!
Cool, hip decor, great location to restaurants and 10Pin Bowling alley, just steps away from House of Blues, walking distance to shopping district and theater district, Marina Parking garage has great rates just next door.
Finishes could use a makeover, I have stayed there for years and it could use an update. Would rather see a walk in shower instead of cheaper looking old tubs (however OUTSTANDING water pressure). Breakfast is a little pricey too.
Good but not great
Beautufully located in downtown Chicago, we enjoyed close proxumity to restaurants and attractions. The room had most everything one would expect, except a mini-fridge. We did not get to dine in the hotel but the bar and restaurant both looked great. Our 8th floor room had a brief view of the river but was obstructed by the parking garage. Parking is $71. We chose to park 4 blocks away ($20 overnight).
Nice , good location.
The rooms are nice size, it's in a great location, the fitness center is nice and the bar is popular. The rooms have an eclectic look. The beds are comfortable and the hotel is quiet. The staff was attentive and curtious. The price was very good for the location.
We ordered food at the bar and they checked on it twice but it never came. Everything else was great
Step into a sophisticated stay at Hotel Chicago Downtown, Autograph Collection. Our upscale hotel provides easy access to vibrant attractions in downtown Chicago. Discover Wrigley Field, Navy Pier, the Magnificent Mile, Millennium Park and the River North Gallery District just minutes away. After experiencing the dynamic culture of Chicago, make yourself at home in our modernly appointed rooms and suites. We offer stunning city views, 55-inch flat-screen TVs and room service. We also feature a concierge-level with exclusive perks. After waking up refreshed on our luxurious bedding, get energized for the day by exercising at our state-of-the-art fitness center. During downtime, socialize with friends at the sleek Chicagoan Lobby Bar. When it's time to get down to business, reserve one of our 13 event venues and discover the perfect setting for your impressive business meeting. No matter what brings you to Illinois, let the adventure begin at Hotel Chicago Downtown, Autograph Collection.
Based on 2,279 reviews
Value for money
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