Awful
Pros: The car was good and in perfet condition.
Cons: I still don’t know if they received the car. The drop off place ws closed when I arrived and I left keys in a box. They habe not contacted me with a confirmation. I couldn’t reach anyone for help with this matter. Not even hertz 1-800 number. They claime they can’t see my reservation because the airpot location is privately owned
Horrible and Poor costumer service
Cons: I rented a car in San Pedro Sula, Honduras. The lady in the front desk received us with a condescending tone. She spoke in a way that made us feel that we were asking the car for free! Her attitude in answering questions was as trying to force it out of her mouth! And the way to explain something was as without any clarity.
DO NOT RENT AT THIS PLACE!
Very satisfice
Pros: Exelente customer service, with all the customers traffic we had that day the representative was so fast and friendly.
Conveniently car was full of gas thinking about you not always have a currency money at the time you got to airport.
Cons: Insurance rate for my opinion was high
Pros: They have a great customer services representatives.
Cons: The process of getting the car is a little bit slow
Very old for rental
Pros: Price was great.
Cons: 100,000 kilometers.
Arm rests worn out.
Lots of damage to car.
Thirty minute wait for car.
2000 USD deposit.
no cars!?
Cons: There were no cars available when I arrived! Apparently they overbooked.
Need to correct address and phone number for Hertz
Pros: The personnel at Hertz office was nice and professional
Cons: The confirmation email sent was incorrect, the physical address is not complete, the local phone number to find out how to get to the office is a non working number, very disappointing, once l found out by other means where the office was l was happy, the personnel was very nice and cooperative
They are running their own show at San Pedro Sula
Pros: Price is good
Cons: Every time, it never fails, they forceably try to sell insurance when the customer has already purchase one online. They state that the US-bought insurance is not valid, when it fact it is, and if you don't purchase their insurance, they put a $3000 hold on your credit card, which is ridiculous. Their insurance prices are bloated with exaggerated deductibles (sometimes the deductible are about 40% the value of the car). Hertz needs to make sure the company practices are the same everywhere where they are represented. These people in San Pedro are running their own show!
Pros: The car was fine.
Cons: The pick-up process needs to be updated in San Pedro Sula, Honduras. They are still using the old credit card machines from the last century where you had to have a hard imprint on carbon copies.
Cons: The customer service was horrible
dissapointed
Pros: Service was ok.
Cons: Lack of information, rental price and insurance costs in Honduras are ridiculous. They asked for a deposit of $2500.00 and they started to add other charges that I never expected. Prices on website are totally different than what you find when you get there.
Totally disappointed :(
Very satisfice
Pros: Exelente customer service, with all the customers traffic we had that day the representative was so fast and friendly.
Conveniently car was full of gas thinking about you not always have a currency money at the time you got to airport.
Cons: Insurance rate for my opinion was high
Need to correct address and phone number for Hertz
Pros: The personnel at Hertz office was nice and professional
Cons: The confirmation email sent was incorrect, the physical address is not complete, the local phone number to find out how to get to the office is a non working number, very disappointing, once l found out by other means where the office was l was happy, the personnel was very nice and cooperative
Awful
Pros: The car was good and in perfet condition.
Cons: I still don’t know if they received the car. The drop off place ws closed when I arrived and I left keys in a box. They habe not contacted me with a confirmation. I couldn’t reach anyone for help with this matter. Not even hertz 1-800 number. They claime they can’t see my reservation because the airpot location is privately owned
Horrible and Poor costumer service
Cons: I rented a car in San Pedro Sula, Honduras. The lady in the front desk received us with a condescending tone. She spoke in a way that made us feel that we were asking the car for free! Her attitude in answering questions was as trying to force it out of her mouth! And the way to explain something was as without any clarity.
DO NOT RENT AT THIS PLACE!
Very old for rental
Pros: Price was great.
Cons: 100,000 kilometers.
Arm rests worn out.
Lots of damage to car.
Thirty minute wait for car.
2000 USD deposit.
no cars!?
Cons: There were no cars available when I arrived! Apparently they overbooked.
They are running their own show at San Pedro Sula
Pros: Price is good
Cons: Every time, it never fails, they forceably try to sell insurance when the customer has already purchase one online. They state that the US-bought insurance is not valid, when it fact it is, and if you don't purchase their insurance, they put a $3000 hold on your credit card, which is ridiculous. Their insurance prices are bloated with exaggerated deductibles (sometimes the deductible are about 40% the value of the car). Hertz needs to make sure the company practices are the same everywhere where they are represented. These people in San Pedro are running their own show!
Pros: The car was fine.
Cons: The pick-up process needs to be updated in San Pedro Sula, Honduras. They are still using the old credit card machines from the last century where you had to have a hard imprint on carbon copies.
Cons: The customer service was horrible
dissapointed
Pros: Service was ok.
Cons: Lack of information, rental price and insurance costs in Honduras are ridiculous. They asked for a deposit of $2500.00 and they started to add other charges that I never expected. Prices on website are totally different than what you find when you get there.
Totally disappointed :(
Place was closed when I arrived
Cons: The kiosk was closed for the day when I arrived (I even arrived prior to my previously scheduled pick up time)
Scammy
Pros: Be careful: they tag on loads of hidden charges.
Cons: Everything about this rental process was bad.
They promised one type of car, they deliver different kind.
Pros: Clean but old car.
Cons: Their agents were very rude, I was given a compact Suzuki, which broke down and left me stranded in the middle of nowhere.
Cons: During my trip here in Honduras, I damaged the plastic snap-on parts below the front bumper (of which I have fotos). I know absolutely for certain, that a body shop here, to which I sent photos of the damage, could repair the damage, primarily because of the plastic material involved for (as hard as it may be to believe considering prices in the USA) for 5% of Budget's estimate of $450. Because of the insurance coverage included with the credit card that I used, I will not have to pay for the damages. However, I am outraged at the attempt of what I consider theft by insurance. Budget should not be paid this completely outrageous sum of money.
Did not have a car for me
Pros: Nothing
Cons: Did not have a car available. Tried to rent an SUV to me for twice the cost
Agreed amount changed immensely.
Cons: The website stated that the company would provide a type of car if we paid a certain price. That contract was not adhered to. Extra costs were immediately applied.
Place was closed when I arrived
Cons: The kiosk was closed for the day when I arrived (I even arrived prior to my previously scheduled pick up time)
Scammy
Pros: Be careful: they tag on loads of hidden charges.
Cons: Everything about this rental process was bad.
They promised one type of car, they deliver different kind.
Pros: Clean but old car.
Cons: Their agents were very rude, I was given a compact Suzuki, which broke down and left me stranded in the middle of nowhere.
Cons: During my trip here in Honduras, I damaged the plastic snap-on parts below the front bumper (of which I have fotos). I know absolutely for certain, that a body shop here, to which I sent photos of the damage, could repair the damage, primarily because of the plastic material involved for (as hard as it may be to believe considering prices in the USA) for 5% of Budget's estimate of $450. Because of the insurance coverage included with the credit card that I used, I will not have to pay for the damages. However, I am outraged at the attempt of what I consider theft by insurance. Budget should not be paid this completely outrageous sum of money.
Did not have a car for me
Pros: Nothing
Cons: Did not have a car available. Tried to rent an SUV to me for twice the cost
Agreed amount changed immensely.
Cons: The website stated that the company would provide a type of car if we paid a certain price. That contract was not adhered to. Extra costs were immediately applied.
Cons: Was a old car with so many issues ,rough ride and the car wasn't clean smells like some wet old towel.
Cars need HELP!!!
Cons: The car had major body work problems as well as the headlight not working, little power, and interior wear and tear.
Pros: Very. Courteous and efficient service
Cons: The fuel tank indicator was broken down
No car available
Pros: Person at the counter was nice
Cons: No car available. They didn't know I had booked a car.
Cons: Was a old car with so many issues ,rough ride and the car wasn't clean smells like some wet old towel.
Cars need HELP!!!
Cons: The car had major body work problems as well as the headlight not working, little power, and interior wear and tear.
No car available
Pros: Person at the counter was nice
Cons: No car available. They didn't know I had booked a car.
Never again
Cons: After paying expensive taxi rides and hotel to get my rental from Payless I was told that there was no reservation and that there were no cars available anyway. In a very rudely and inconsiderate way.
I was helpless and far away from my final destination until someone from a different car rental helped me and found me a rental.
Pros: Great !
Horrible servic
Pros: We reserved our car 2 weeks before pick up, when we arrived our car took them over an hour to get it ready, then the clerk said the deposit was 300.00 and they with drew 1500.00 from my bank which put me in the negative, then we reserved a mudcsize car and they didnt have any leftvand gave me a compact car! I will never use Payless again
Cons: Everything they lied aboutvthe deposit price, withdrew more money then they said they would, they gave me a compact car when I reserved a mid size, they took over an hour to get my car ready they said they had to give it an oil change first
Never again
Cons: After paying expensive taxi rides and hotel to get my rental from Payless I was told that there was no reservation and that there were no cars available anyway. In a very rudely and inconsiderate way.
I was helpless and far away from my final destination until someone from a different car rental helped me and found me a rental.
Horrible servic
Pros: We reserved our car 2 weeks before pick up, when we arrived our car took them over an hour to get it ready, then the clerk said the deposit was 300.00 and they with drew 1500.00 from my bank which put me in the negative, then we reserved a mudcsize car and they didnt have any leftvand gave me a compact car! I will never use Payless again
Cons: Everything they lied aboutvthe deposit price, withdrew more money then they said they would, they gave me a compact car when I reserved a mid size, they took over an hour to get my car ready they said they had to give it an oil change first
Based on ratings and reviews from real users on KAYAK, the best car rental companies in San Pedro Sula are Alamo (8.7, 6459 reviews), Hertz (7.4, 3834 reviews), and Budget (7.4, 4173 reviews).
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