2.0 Mediocre26 Aug 2017
NOTHING! I WAS SCAMMED BY BUDGET AND KAYAKWhen I reserved the car, I also purchased Car Insurance through the web-site. When I picked up the car I was informed that I either had to purchase insurance for the car or the y would need to place a 12,000 Reais hold for me to take the car (about $4,000). I showed the agent that I had already purchased insurance and was told that that insurance was not valid. My credit card apprioved the rental, but declined the extra 12,000 Reais. I tried to contact them with my cell phone, but the callls would not go through. I asked the agent to place the call (it is a collect call) but was told they were unable to place international calls. After about 20-30 minutes discussion, as "an accomodation to me and with the approval of the supervisor, they would release the car if I purchased the minimum insurance and still be liable for approximately $4000.00." I purchased the insurance as the hotel was about 55 kilometers away and only used the car for the trip back and forth to the hotel. The rest of the time, the car remained parked on the hotel property for the entire week. as I was afraid to use the car to explore the area.
6.0 Good13 Mar 2017
Insurance not accepted, too much bureaucracy, carThe car was good and clean and what we expected.Our insurance was not accepted and we had to pay for another one!!! It took ages until we got the car and also to drop it off. Lots of different forms to fill out and our passport and driver license was copied several times for no reason. We were filling out forms for at least 45 minutes...