10.0 Excellent7 May 2021
Pros: Staff was very friendly and helpful. I will only use budget in the future!!Cons: All good!
2.0 Mediocre3 May 2021
Cons: The agent asked me if I wanted an SUV instead of the sedan I’d originally rented because I had my family with me. He said absolutely nothing about an upcharge, upgrade, or any additional cost. As rental car companies often upgrade for free, I took that to be the situation here. But when we received the bill they’d charged us significantly more for the SUV. We were also three hours late returning the car but they charged us an entire day extra. Never using Budget again.
2.0 Mediocre26 Apr 2021
Cons: I reserved a full size car at the airport. My flight was delayed and by time I got to the rental counter no one was around even though they were still supposed to be open. I ended up having to uber from the airport and back in the morning, costing about 2 days worth of the rental car. I finally get the car the next day and it's a Kia Optima, nice car but mid-sized not full size. Then when I return the car at the end of the week, I topped off with gas before returning, I'm charged a $10 fuel surcharge because they say they gave me the car with 18.5 gals of gas and I returned it with 17.6 gals. $10 for 1 gal of gas that I was supposedly less from when I started, when there is no digital gauge in the car to tell me exactly how many gals I have in it when I started. And guess what. The Kia Optima only has a 18.5 gal fuel tank. So it is impossible to return with 18.5 gals because there is no fuel station in the parking lot.
2.0 Mediocre28 Mar 2021
Pros: Pick up staff was rude and difficult- will not be back because of manager and older gal we had to deal withShe lied to us drop off member was super nice and helpfulCons: STAFF that u get what u reserved or at least comparable Vehicles are not chosen for just seating also baggae especially when what u requested are in lot. I will never use COS AIRPORT for rentals again The customer service was horrendous and we are local to COS- hope our visitors are not treated this way.
2.0 Mediocre23 Feb 2021
Cons: Everything. I had plans to leave. Could not get car because of card declined and they would not let me put deposit on my bank account
8.0 Excellent15 Sep 2020
Pros: Easy pickup great service
10.0 Excellent12 Aug 2020
Pros: First time renting a car and the process was quick and simple. The SUV was nice. Drop off was easy. Overall good experience that I will use budget as my first choice next time I need a rental.Cons: The location wasn’t updated and I had to get the right address.
9.2 Excellent29 Jul 2020
Pros: Great experience . Easy going atmosphere at pick upCons: The price of the van. Also, I would have extended our trip, but when I called into budget, they quieted me Higher than the high price I already paid
10.0 Excellent15 Jul 2020
Pros: Cool ppl. No line at the check in. Got to drive Jeep Grand Cherokee for the first time!
10.0 Excellent27 Apr 2020
Pros: I originally signed up for another company, but when the counter person didn't show up, I showed my registration and she was able to match the price, with a very pleasant attitude. Good Job Budget!