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Pros:There was one individual that was very helpful and did her best to turn a bad situation into a good one. Based on my experience, without her smoothing things over, I would never rent from hertz again.
Cons:No one was at the location when I arrived, they didn't have my reservation, and I had to replan my entire trip having to wait for someone to show up. I ended up missing one of the few reasons I went to Norway.
Pros:We were able to pick up in one city and drop off in another city in Norway.
Cons:We were charged extra (over $50) for the late arrival even though our flight was delayed, so it wasn't our fault also we had called them earlier to let them know.
Pros:Car was in perfect condition. The customer service was incredible. Wonderfully nice people to work with.