Abu Dhabi SUV Rentals

Cons: I was forced to take a taxi to multiple location after I called a number on a locked door at 1200pm at the first location and was told by an employee that he didn’t plan on coming that day and I should find another europcar location in Abu Dhabi. Terrible customer service and cost me more money to travel to another location that did not have available cars as the person on the phone had promised. Overall the pick up process was over 2.5 hours.

Cons: Dollar Rent A Car did NOT honor my reservation. They claimed that I should have received a cancellation notice, yet, over 90 minutes AFTER my scheduled pickup time, my booking status remained "confirmed" in your system. This is outrageous. You have wasted both my time and my money. I will require an immediate refund of whatever charges you have made to my credit card as well as a credit for AED 120 in order to refund wasted taxi fares to and from the airport. I could not be me more disappointed in your service or lack thereof. I would recommend that you not disappoint me further by ignoring this demand. Sincerely, Matthew Sumner

Cons: front desk staff beahviour processing time took almost 50 min to get the car

Cons: They charged AED 25 in parking fee which was not included or mentioned anywhere when I made the booking. Picked up and dropped the car back into their garage and paid parking fee. Not at all justified.

Cons: Car type was changed to lower tier and they promised they will change it and no one called to do so

Cons: Avis Place difficult to find at Abu Dhabi airport. No signs

Cons: na

Cons: They called a hatchback an "SUV". It was tiny and had over 30K km on it so it didn't drive very well. Additionally at drop off the traffic made me 30 mins late and they charged me a FULL day! Not even an hourly rate or anything. Absurd. Customer service was very poor both at pickup & dropoff. Never again Avis, never again.

Cons: The car they gave me had a whistle sound while breaking this means that the brake pads and rotorsee needs to be changed. That's a safety issues and this won't make me rent a car with avis again. My reservation number was #09681320US5

Cons: Pickup was terrible, the staff was friendly but the queue line was very long and one staff available. It took me around 30 minutes to pick up my car. In Kayak the choice of car was Form but on reality the car was Renault Duster, so Kayak should update the profile of this car.

Cons: They did not mark clearly scratches that were before so when we were returning the car they were thinking we made these scratches and I clearly pointed them to write some of these when we picked up the car. But at the end, they accepted all of these was from before and didn`t take any money from the deposit. Another thing to pay attention is to additional cost like 16aed for "road tax" and 25aed to return car at airport, so I returned it to Al Raha mall. Also when you renting from any company pay attention to the level of full because often they don`t give with full level and they expect to return them full level.

Cons: The rear lights were not working and this caused me an issue with police as I got a fine because of this.

Cons: I booked 8 seats according to website one month before booking then during pickup they said we never have 8 seats van ..finaly I don't have options only picked up 7 seat SUV Ford.

Cons: did not receive my bill uptill now and don't know how much i will be charged

Cons: Changed the dropoff point and asked us to drop it three hours before what the paid one was because they closed early that day!? And they didn't know that before and we still had to pay full??? Plus they charged us with extra cleaning only because there was a little sand from the beach from the kids - taking the matt out and done, but no, we had to pay and extra 50 $! And the overall costs are a joke, they make a good price on paper but in the end you pay more than anywhere else - don't book there!!

Cons: I was informed at the counter on pick up that I need to put down a $500 hold on my CC to cover possible "traffic fines". Cancelled immediately. Be aware when renting cars in the UAE with Budget.

Cons: Give very small car and value high 540 Dhs , in other companies same car 400 Dhs, and don't care for customers..

Cons: The whole experience was terrible!!! :( First, when I arrived, he told me he does not have a seven seater available became they were fully booked and will have to give me a smaller car. I refused and I showed him my reservation which was made months in advance, he then said he will see what he can down. Twenty minutes later, the other guy came back from the lot and said he will upgrade me to a Mercedes-Benz Vito (which I booked in the first place). Then, he tried to up-sell me insurance when I clearly told him that I am not interested and that I have already purchased it. He then said that my insurance does not cover everything (without even looking at what coverage I had) and try to further sell me insurance. The associate than became arrogant and rude when I refused to buy insurance (so he could make commission off me by forcing it down my throat). When we went to the car lot, they gave a very high mileage Vito and a ton of scratches and dents. I had to take several photos and a video of the damage to make sure he does not charge me when I return to vehicle. He very furious about this and told me not to worry, that he had made all the notes of the damage (but who can trust this man). I asked him how to open the trunk; he said he does not know, he did not even try to help me. He gave also me a ticket and said when I returned the vehicle I will need the ticket to get back into the lot. However, once we exited the lot, the machine takes the ticket and opens the boom gate, it does not return it. After driving for approximately 30 minutes, the service light came on. In addition, throughout the trip, the engine sounded like an airplane taking off, I don’t know when last Budget Car Rentals serviced this vehicle. I don’t know where Budget employees these sort of people and how they train them. Next time, I will go with EUROPCAR or AVIS or any other car rental company that appreciates my money and treats me like a customer. I will also inform everyone I know about my unpleasant experience and inform them to use another company!

Cons: Nothing

Cons: 1-One of Front office employee, 2-The renal in website is 210 SR, but they take 390 DHs, 3- Take extra mony for gasoline 67 DHs.

Cons: It's not mentioned here that they take a deposit of 500$ + the rental fee , I was not expecting that .

Cons: 97,000 kms on the clock A wheel bearing or some other fault made the car so noisy as to be unbearable at speeds over over 80km (50mph) Could not get a proper receipt on handing the car back, they gave me a photocopy when asked.