Carlsbad hotels

Pros: Truly one of my most beautiful places I have ever had the privilege of staying. The city of Karlovy Vary is magical and the hotel was gorgeous, staff was lovely.

Pros: Location , staff , furniture

Cons: Nothing

Pros: Where to start...! Location is excellent, at the end of the main promenade. The hotel itself is a work of art, and one of the most photographed buildings of town. Our superior room definitely met our expectations in size and quality. The bed and pillows were great. The pool area was very well cared for, and just a after a few minutes we could find a "sunbed". Dinner at the Grand restaurant was also a very nice experience, although some comments on Google state otherwise we enjoyed it very much. Breakfast was also excellent in quality and variety. So we look forward to going back!!

Cons: As only a minor point for improvement, some of the staff were not speaking any English - this was of course solved through other colleagues who did.

Pros: Amazing stay , for a very reasonable amount of money

Cons: Nothing

Pros: Reception personal was Excellent and polite The pool is awesome Breakfast very tasty Very Big Room - 427 Children room, clean and many good toys

Cons: For dinner, I ordered salad and coffee. I got the salad after 40 minutes and cold coffee. The waiter's answer was rude that the kitchen is very busy. On the second day of arrival, in the evening, rusty water (dark orange) went from the tap. It is very difficult to take a shower in the bathroom (the shower mount is located very low, bathing while sitting is not convenient.

Pros: Breakfast superb...plenty of choice at breakfast! Jessica at the reception was very helpful. Level of service was excellent. The room was very stylish and comfortable. Nice pool and spa facilities. Becher´s bar was great!

Cons: The pool area should have other way and not passing by through the restaurant.

Pros: Was absolutely lovely

Pros: Very good location, very nice and helpful staff, clean room and amazing place for the breakfast. This hotel has a history. :)

Pros: I highly recommend this place.. every things was great

Pros: The location is very good and the hotel is nice and clean. The breakfast was very good.

Cons: No kettle in the room, the casino is not what we expected, it is overrated. Some of the staff were rude and others were helpful.

Pros: the house, the breakfast, the surrounding, the staff was very friendly and professionell

Cons: it was a very, very long way from our room (several ups and downs) to the pool/Spa. This was not mentioned before. So for example, we could not went from the room to the Spa area in bathrope what is usual for such an hotel. The way led through the restaurant.

Pros: The location is really good. The food in the restaurant was great, except breakfast.

Cons: There was no welcome water in the rooms. Flexibility of the negotiations about switching the dates were with a ZERO opportunities and human factor understanding. The view from the window was straight to the wall. Don’t think that to pay around 276€ for the night I deserve to see the wall. WOULD NEVER RECOMMEND IT EVEN FOR THE ENEMY.

Pros: Located in the center of town. Could not have asked for a better location, easy walk to EVERYTHING! The room was a large suite and the bed was very comfortable. Breakfast was fantastic with a large variety from which to choose. The staff was friendly, but could have been more knowledgeable regarding where attractions were located. However, all in all this was a great Hotel to stay in.

Cons: Staff needs to be able to provide better information. We wanted to know where the best place would be to purchase the mugs and wafers for Hot springs and what time places start to open and the man at the front desk could not provide a satisfactory answer.

Pros: Amazing breakfast and perfect location

Pros: Location is very good. Breakfasts were excellent. Staff very helpful.

Pros: The location was great. The bed was comfortable. The room was very nice. I can’t say enough about the wonderful breakfast. Best breakfast I’ve ever experienced in 35 years of traveling. Just the breakfast makes it worth a stay. We highly recommend this lodging.

Cons: No complaints

Pros: We liked absolutely everything. Beginning from the check-in reception staff, the excellent and very quiet room with AC, stylish bathroom, properly working elevator. The room has fridge, coffee/tea maker, cups and tea bags (black, green and fruit) as well as instant coffee sachets. The hotel breakfast is breathtaking, the breakfast assortment changes every morning, excellent service and you can enjoy your meal inside or on terrace. Wonderful location just in the middle of centre and the public spa - wellness center just across the street. Restaurant is working long hours. Very convenient parking just behind hotel. Highly recommended.

Cons: Nothing

Pros: Location of the hotel is great. It's in the main part of the city, right next to mineral spring #1(a,b,c,d). It is also right next to the Castle Spa. It also has a partnership with the Castle Spa, so it gives you a discounts, and allows you to book services with them. Staff is great. We were soaked after walking in the rain to the hotel, and they managed to get us same type of room before actual check in time. Breakfast is very awesome, with lots and lots of selection.

Cons: Nothing really.

Pros: The location was wonderful. The breakfast was absolutely incredible, and had endless options. The staff was very helpful. The facility was very clean.

Cons: The pictures on the website did not appear to match the room. The room was still very clean but much smaller and not nearly as romantic as we expected. The air conditioning barely worked, which made for a fairly uncomfortable sleep.

Pros: Location and comfort of the stay.

Pros: The hotel has a perfect location in the centre of Karlovy Vary. The room was spacious and had everything I needed. The breakfast selection was the best I have seen for a long time, with lots of different things available on the buffet. I ate in the restaurant for dinner on the night I arrived for convenience and the food was good. The restaurant staff in particular at both breakfast and dinner were outstanding.

Cons: I prefer a modern hotel and this one was a little old fashioned but that is purely a personal thing and should not discourage anyone from staying here.

Pros: Hotel staff are so nice, they offered prompt response (especially Ms. Barbara Kubinvova and Alex) to my request and assist me with a conference call during my vacation trip, I would highly recommended this hotel to people who plan to visit Karlovy Vary - with perfect location, delicious breakfast and dedicate hotel service.

Pros: Everything was wonderful! Plus they put on a damn good spread for breakfast!

Cons: That I couldn’t stay longer.

Pros: Not value for money. Hotel is old 5 star. No new furniture in the room. Service is slow. Kettle was used to boil milk earlier. Spa is nice. Massage is good but good massage is everywhere in town. I suggest to choose location on pupp hotel. Price is almost same.

Pros: Comfy bed, quite place but not far from centre. Great, light, spacious swimming pool!

Pros: Just great ... excellent spa. Loved it!

Cons: In SPA center Jacuzzi works just every 15 minutes and it is unclean. Breakfast vegetables are not fresh.

Pros: Everything was great

Cons: Bed and comforter

Pros: Villa style setting, breakfast choice (although there were items of questionable freshness)

Cons: Not a 5star experience at all. Hotel managemt tries to upsell everything and has ridiculous pricing. Starting from 10eur for a balcony (1sq m) ending on 20 EUR 5ccl whiskey minibar. You can spare the money and go for 4star hotel that will give comparable experience. Poor sauna/swimming pool facilities (everything either closed or switched off or "additional payment required)

Pros: SPA facilities are very good.

Pros: It was overall good

Cons: Food choices was limited.

Pros: The lady who cook the omelet at breakfast was using her hands to pick the vegetables and cheese in order to be added to the egg, although there was a spoon in each plate . the spa process is a bit exhausting and not practical at all, in which you should book at the spa and pay at the reception!! Payment and booking must be done at the same place . The Thai message was the worst !! They seemed to us not well trained, they were only pressing and laughing in a strange way whenever I spoke a word to my husband (couple message)

Pros: Nothing

Cons: No lift. No handrail to climb up 15 stairs to reception and rooms. Old furnitures , safe not function. I would not give even 2 stars to this hotel

Pros: Clean. Location.

Cons: Housekeeping staff could not communicate in English. Housekeeping staff need training. Spa Section could not communicate well in English .

Pros: Excellent location, room and facilities

Pros: The pool and saunas were nice and at least clean. The Thai massage was great and was the only part of the treatments that we enjoyed and gave you what you paid for - although the "waiting room" is a cold window sill. Food is nothing to write home about and lacks taste.

Cons: The staff at this hotel is very unfriendly, bordering on rude and unprofessional. If you are German or Czech speaking, which I am sure many of the reviewers are, you will have a different experience and perhaps get what you ask for. However none of the staff speak English well and the spa staff are positively rude when you do not speak German. They lack basic communicating skills and book treatments that are convenient for them with little concern for the customers. Instead of trying to communicate, they say yes to everything the result being that what they say is not true. To make matters worse, my young daughter was told to remove all of her clothing by a male masseuse who made no attempt to cover her up during the massage, listened to a talk radio program during the time instead of playing relaxing music and then charged us for 45 minutes when he spent a little over 30 minutes! This is borderline abusive if not completely creepy. When we complained that we should not have to pay for what we did not receive, the front desk said there was nothing he could do because this male staff member basically lied! A review of any security cameras they have will show my daughter entering and leaving after 30 minutes but they insisted on over- charging us. The same man at the front desk seems to be working with a particular cab company that charged 3 times as much as when we arrived at the bus terminal. He stated to me that it was expensive because it was a half hour drive when in fact it was less than 10 minutes and for that we were charged 350 crowns when the longer drive from the bus terminal to the hotel only cost 120 crowns. The restaurant staff is not much better and the lady cooking the eggs purposely put ham in my omelette when I told her I do not eat pork - again refusing to acknowledge any English whatsoever. This "Spa" hotel should warn English speakers that they will not be understood and will be treated as inferior and cheated if they come to Dvorak.

Pros: I loved the view from our room!!

Cons: One time the corridor of the swimming pool was not clean.

Pros: Nice. Sleeping should improve

Pros: Very good location, easy parking and a very good breakfast

Cons: well... the pool could be a little warmer... for a city with hot water pouring from the earth, it could have a good hot pool on the hotels, but the not so warm temperature runs on all the hotels of Karlovy Vary

Pros: good location and the breakfast is good

Pros: Very nice and clean hotel. Beautiful SPA area.

Pros: The staff were very friendly and the property is well located. The inclusive breakfast was delicious.

Cons: The swimming pool was a bit cold. Also booked a superior room but still found it to be a little small, especially the bathroom but for one night it was ok.

Pros: Breakfast is quite acceptable, fresh juices variety is welcome

Cons: In respect to the customers, the pork meat could be reduced and replaced by some halal products.