Prices are in New Zealand Dollars.

Hotel Hacienda De Castilla

Calle 17 Sm 24 Mza 23, 77500 Cancún, Quintana Roo, Mexico
+52 998 843 0620

Cheapest
rate per night

7.2

Good
based on 570 reviews
Hotel Hacienda De Castilla - Cancún, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
EasyClickTravel $37
EasyClickTravel $37
Last Minute Travel $39
EasyClickTravel
EasyClickTravel
Last Minute Travel

Good to know

Distance to city centre 2.1 km
Location rating 4.6
Nearest airport Cancun
Distance to airport 16.3 km

Rooms

Check-in
Check-out

Standard rooms

$37+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$37 per night
IMAGE
Unknown
$37 per night
IMAGE
Unknown
$39 per night
IMAGE
Double bed
$41 per night
IMAGE
Unknown
$41 per night
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Unknown
$42 per night
IMAGE
Double bed
$43 per night
IMAGE
Unknown
$43 per night
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Unknown
$49 per night
IMAGE
Double bed
$54 per night
IMAGE
Unknown
$62 per night

Reviews

Pros

Cons

Traveller rating

13
30
11
2
0

Time of year

Traveller type

Show reviews that mention

+
ado bus station in 20 reviews
comfy bed in 5 reviews
despite website in 3 reviews
evening breakfast in 5 reviews
excellent value in 5 reviews
gated compound in 6 reviews
good food in 12 reviews
good location in 20 reviews
good staff friendly in 25 reviews
hot water in 10 reviews
main road in 6 reviews
min walk to centre in 19 reviews
nice pool in 22 reviews
pesos only for taxi in 13 reviews
room was clean in 32 reviews
service slow in 20 reviews
size room in 8 reviews
staff were helpful in 54 reviews
taxis right outside in 3 reviews
value for money in 12 reviews
water pressure in 6 reviews
wifi in room in 25 reviews
  • Excellent
    Sep 2019
    10.0

    Good service!

  • Good
    Jul 2019
    7.1

    Good food , pool was ok although the sun loungers have seen better days . Decent enough room with air con

    The picture of the poolside loungers must be very old . Shower was poor

  • Mediocre
    Jun 2019
    2.5

    The neighborhood isn’t safe and I almost got robbed around 9 pm. The staff are helpless and I barely receive any information about the tours and activities.

    There is NO hot water and WIFI at the room. Only at the recipient!!! So every time I want to use WiFi I have to go to the reception. The towels and the bed sheet aren’t clean and I asked to change them. Finally, the last day, the receptionist came inside my room without permission!! He told me I have to go out now!!! I told him it’s 12 pm right now, give me 10 mins. I went to the reception at 12:20 pm and he wanted to charge me late fee!!! I said no and he locked the entrance door and call the police on me. 30 mins later, desperately he let me go without charge. DO MOT BOOK

  • Good
    Jun 2019
    7.9

    Located at 10 minutes' walk from the main intersection, in a safe back street, with lots of parking spaces. Traditional architectoral style. Internet was good.

    Hardly warm wáter from the shower.

  • Good
    Apr 2019
    6.3

    Ok value for money, the bathroom was spacious and the shower nice and hot. Nice big room too. I really appreciated the guard, he took care of me when a group of guys were harassing me a little bit and carried my luggage. It's also a quiet hotel.

    Rooms weren't very clean and the check-in was chaotic and slow. Restaurant understaffed and super average. Worst is the location though, dangerous area. And the swimming pool is empty!! So that was a big disappointment in the hotness of Cancun. Wouldn't stay again.

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About

Overview

With a stay at Hotel Hacienda de Castilla, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a 24-hour business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.2 Good

based on 570 reviews

8.9

Value

8.6

Service

2.2

WiFi

1.5

Amenities

Things to know

  • Friendly service

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Free Wi-Fi
Pets allowed on request. Charges may apply.
Disabled access
Internet
Meeting/Banquet facilities
Room service
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Express check out
Air-conditioned
24-hour front desk
Safe
Airport Shuttle (Surcharge)
Free parking
Pool table
Designated smoking area
Business centre
Concierge service
Child pool
Hairdryer
Storage available
Linens
Towels
Hot tub
Cable or satellite TV
Coffee shop

Photos

Hotel Hacienda De Castilla - Cancún - Bedroom All photos (14)
Hotel Hacienda De Castilla - Cancún - Bathroom Bathroom (1)
Hotel Hacienda De Castilla - Cancún - Bedroom Bedroom (2)
Hotel Hacienda De Castilla - Cancún - Outdoor view Outdoors (1)
Hotel Hacienda De Castilla - Cancún - Pool Pool (1)

Location

Most popular landmarks

  • Iglesia cristo rey 1.4 km
  • Parque Las Palapas 1.5 km
  • Parroquia de Cristo Resucitado 4.4 km
  • Torre Escenica 4.9 km
  • Playa Langosta 5.3 km
  • Playa Tortugas 6.7 km

Cancún travel guide

Learn about Cancún on KAYAK

Getting Around

Cancun 16.3 km
Playa Del Carmen 67 km

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