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|"Friendly and helpful staff, great location"||(in 110 reviews)|
|"staff very friendly and helpful"||(in 151 reviews)|
|"Large rooms, foyer and bar fantastic"||(in 111 reviews)|
|"Curtains were dirty and falling apart."||(in 5 reviews)|
|"The hotel is looking very tied."||(in 26 reviews)|
|"Decor looked a bit tired."||(in 19 reviews)|
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Location location location...within walking distance of the lovely waterfront with all the restaurants. The Concierge, Junko, was excellent putting together tours for us. The view from the 14 level was spectacular.
The buffet breakfast that came with the room was more than a "little tired." It was fast asleep. The pancakes and waffles were mealy and inedible. The so-called sausages were mini-hot dogs. The "to order" section was grossly understaffed so lines were long waiting for eggs to order.
Location was convenient
Smelt awful & found a large bug in my bed
Welcoming staff; comfortable and quiet room as per our request. Very pleasant ambience. This was our second stay and the improvement over the first visit in both physical facilities and staff friendliness was considerable.
The pool was fantastic and the gym facility were great.
Our entry cards kept failing - which meant plenty of trips to reception to get it sorted which was a bit of a pain - especially when we had to wait in line. Also - for the price of the rooms, they could update the television sets - they were a bit old and crappy.
The lobby is gorgeous. There is elegant moulding throughout the rooms. Pool appeared large. Room service (spaghetti) serving was small but very delicious (and quick and they called back with a correction to a statement about their menu). I was able to check in early. Location is fantastic. They're next door to shops, grocery store, bar, and casino (including "The Dome"- indoor rainforest), and they're a small block away from the marina (where the reef boats take off from) and fantastic dining (the Pier area). This hotel is a good compromise for still having a nearly high-end experience but saving some money. By U.S. standards it would probably achieve a 3.5 star rating (Aussie ones run higher).
Ac was off (set too high to be on) when I entered the room, so it smelled (I spent 1/2 an hour looking for signs of mold, but didn't see anything that suspicious). Eyelash on pillow, massive build up of soap scum/residue on ledge in shower/bathtub, tables unclean (sticky,food,marks), bathroom floor a bit sticky (but had had a good seemingly recent waxing, so it was very bright/pretty). The room overall was clean just not "that clean".
Enjoy 5-star Cairns accommodation in Tropical North Queensland. Swim in the tropical pools, enjoy a relaxing treatment in Vie Spa or dine on the best local seafood in Coco's Restaurant. This hotel is located in the heart of Cairns CBD, and close to the departure point for daily trips to the Great Barrier Reef and other natural attractions. With 16 floors of spacious hotel rooms, this hotel also means business, featuring 2,700 square metres of first-rate meetings, conference and events facilities
based on 775 reviews
Value for money
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Most popular landmarks
- Reef Hotel Casino 48 m
- Cairns Rainforest Dome 104 m
- Cairns Historical Society Museum 326 m
- Cairns Regional Gallery 377 m
- Esplanade Lagoon 0.5 km
- Cairns Central Shopping Centre 0.8 km