Lilianfels Resort & Spa - Blue Mountains

Reception area. Indoor pool. Billiard room. Gym. Bar/afternoon tea area.

Room had screw holes in wall either side of TV. Bed canopy had nice tie back on one side & opposite side must have been damaged as it was shabbily tucked being the bed head. The shower leaked over the floor causing a slip hazard. Breakfast booked prior to arrival was outrageously overbooked & we were asked to wait in a distant area away from breakfast room. We were given the option to collect our breakfast and carry it to a different area of the complex to eat! Guests arriving for breakfast were sent away as room was not available for them to have breakfast. No organization to arrange meal sitting times or sitting groups who would have enjoyed sitting together. Waiting staff wonderful although senior person managing the breakfast room was rude, unorganized and completely out of her depth. What should have been a relaxing & enjoyable breakfast, turned in to begging for a table that was not cleared, yet clearly free. The supervisor actually told us we could not have the table because it was 'reserved'! What was our pre-arranged booking!!!! No organisation or personal skills. Breakfast $35 generally was rushed to make room for others causing us to eat a minimal amount. We even overheard the supervisor asking guests to leave so others could have their table!!! All they had to do was pre-arrange breakfast times to ensure a smooth flow of guests and also ensure groups holidaying together could share a large table or tables together. Breakfast was very disappointing & a waste of money. The only upside was nicely cooked food and young waiting staff doing a grand job while the Supervisor flapped about upsetting guests.