Jurys Inn Birmingham

Great central location.

It all looks a bit dated and grubby in places. Staff were not great, for a 4* hotel I would expect much better service - this is more of a 3*. Also we had a room near to the lifts (no adjoining walls to lifts) but the noise of the high speed lifts running at all hours sounds like extremely high winds and is loud enough to keep you awake. When we mentioned this to desk staff on check out she agreed and asked if we had called down to complain - having arrive back at 12.30am after a concert we didn't notice the noise until 6am by which point a call to reception would have ended any chance of getting back to sleep! In response to this we were offered 2 complimentary coffees from their Costa coffee machine which when we tried to use our previously issued vouchers we stood for 10 minutes when no-one came to serve us. All in all pretty poor.

the service provided by the Hotel reception employees is just very poor. I needed to spent 3 weeks asking to have an invoice of the money the Hotel has hurriedly charged to my Company. This is true story and very unprofessional, never to repeat this poor place!