Selina Birmingham

Bed and pillow were comfy. Day staff was accommodating.

The fact that the room wasn't as advertised. Said it has a shower in the room in the description . That wasn't the case

Sorry nothing really apart from the recommendation of a good place to have a curry. They were fully booked but still managed to give us a table

I booked it when it was Tophatters. It included a continental breakfast. It changed its name and didn't email me to inform me that they were not offering breakfast. Other guest's where making noise WELL AFTER 11PM. We returned late Saturday night and again we were woken up by other guests

The first thing I ask from an hotel is to be able to sleep. Everything else can be great but if the basics are not there, it will be a bad experience. My bedroom was really noisy because of either the trains or the other guests going around in the hotel. As there is no insulation, I could hear anything happening in the hotel (doors, people chatting, walking, etc.). My bedroom had also two windows that didn't close properly so you could hear the trains. In addition to that, there was a 'security?' green light in my bedroom that you could not switch off so it was never really dark. Maybe I was unlucky and that's the only bad room in the hotel but in that case it is disrespectful to offer it to customers. Conclusion, don't stay there if you want to sleep.