Artim Hotel

Nothing, it was a scam!

The customer service was horrible! The German receptionists could not speak intermediate English, some sort of hybrid English with lots of German words with body language, that I could not understand ... They were rude, very unpleasant! I booked a room in this hotel 6 month in advanced to find myself in a small dusty, cigarette-smelly room. I came back at the reception at once requesting a decent room or I would ask for my money back! She said there was no way to get my money back because it was a "none-refundable offer"! As I started to get louder, she changed her mind and I got another room, a little bit bigger and not stinking this time. The breakfast was ridiculous! Tiny portions, no fresh juices, no large food choice. An the most shocking was that they absolutely had no sense of hospitality! I was never asked if I had a good journey when I arrived, or if I wished a glass of water or anything of the sort! The receptionist just told me "Come at 14:00, the room is not ready!" and when I left I was not even asked if I had a good stay! To be honest, this is not a 4 star hotel. Barely 3 star at most! If I knew, I would have booked something else ...