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Value for money
Distance to city centre
|"Lovely modern clean comfortable amazing staff."||(in 96 reviews)|
|"Super elegant, modern and comfortable rooms."||(in 80 reviews)|
|"Excellent Breakfast and perfect location."||(in 213 reviews)|
|"Haggling for a double bed."||(in 24 reviews)|
|"Shower only had a glass door."||(in 4 reviews)|
|"Tea and coffee not replaced every day"||(in 10 reviews)|
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Very comfortable bed and excellent shower.
Staff indifferent and unflexible. For a six day stay bed linen was not change once.
It is new, clean and comfortable. The personnel is kind and helping.
The room was very comfortable and clean.
The fridge didn't work properly.
Free parking included in garage.
Very unfriendly welcoming by staff member “Tatiana” when we arrived late in the hotel. She was rude when asking for an invoice on our company name: “if you want it, you must tell me before!”. She might have had a “bad day” but we have never been treated like this in a hotel and we visit many. Also, she did not wear a mouth mask what is mandatory in hotels these days. No coffee or tea facilities in the room.
The hotel is spacious. Light! Location is perfect when you plan exploring the city using public transportation. Walking distance to Tiergarten, Berlin Zoo station and Nollendorf station hosting 4 metro lines. Free hotel parking is a huge advantage! Parking in the streets of Berlin became really expensive.
The main problem is bed. Seriously! How come that a hotel of that class offers cheap bed frames?!. Plastic bed legs' tips moving on the floor with annoying noise. It results with noise while you make a single move in bed, turning from left to the right side and oposit. You cannot sit down on the bed quietly. Such a bad can be used perhaps on a carpet floor. Though there was no carpet. Wooden floor pannels and plastic bed legs really don't go together!!!
Hotel Riu Plaza Berlin is a 4-star property that is located in Berlin, Germany. There are plenty of amenities to enjoy including fitness facilities, a business center, and laundry facilities. The front desk is staffed 24/7, and they can offer concierge services to help book tours or obtain tickets. The staff members are multilingual and can offer assistance in Arabic, English, French, German, Italian, and Spanish. There is one restaurant on site, and it offers a breakfast buffet each morning. Guests will also find that there is a bar area for sipping a glass of wine or a pint of beer. The room service menu is available 24 hours per day.
The 18 floors of the hotel contain 357 guestrooms. Each room has air conditioning to keep guests cool and comfortable. Coffee makers, irons, and ironing boards are provided. The beds are outfitted with down comforters, and the private bathrooms have stand-up showers. There are toiletries provided, and a hairdryer can be found in the bathroom as well. The television is hooked up to satellite programming, and there is free WiFi access in the guestrooms. There is complimentary bottled water provided in the in-room refrigerator. Guests can expect housekeeping to stop in each day.
Guests will find that they are just five minutes walk from the Department Store of the West. Plus, the Berlin Zoological Garden and the Europa Center are also within walking distance. Tegel Airport is less than 15 minutes away via car. There are two metro stations within walking distance of the property.
based on 6,566 reviews
Value for money
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