Good to know
|Distance to city centre||0.9 km|
|Nearest airport||Zanzibar Kisauni|
|Distance to airport||7.9 km|
|"Stunning views, awesome pool, friendly staff."||(in 27 reviews)|
|"Location and rooftop terrace were excellent."||(in 34 reviews)|
|"Friendly staff and welcome."||(in 84 reviews)|
|"Credit card fees too high"||(in 14 reviews)|
|"Very poor WiFi if any."||(in 8 reviews)|
|"Shower had a leak"||(in 2 reviews)|
Time of year
Show reviews that mention
|beautiful view||in 37 reviews|
|breakfast nice||in 43 reviews|
|credit card||in 27 reviews|
|friendly staff||in 122 reviews|
|ginger in the tea||in 7 reviews|
|great location||in 69 reviews|
|heart of stone||in 12 reviews|
|lovely hotel||in 55 reviews|
|mobile phone reception||in 7 reviews|
|pastries were dry||in 6 reviews|
|poor wifi||in 21 reviews|
|rooftop restaurant||in 53 reviews|
|room is big||in 23 reviews|
|shower water||in 14 reviews|
|stone town||in 34 reviews|
|view on the sea||in 9 reviews|
|window glass||in 4 reviews|
It was a special occasion for us so we had a lovely massage which we really appreciated. It is in the centre of the old town with lovely views from some rooms. Fresh flowers were everywhere and very pretty.
The flight was late so they didn't meet us at the airport. We were told we had to pay for water at breakfast. There was no wine list, just red or white. They didn't have the starter or main that I ordered. Basic food, not gourmet. We had to ask twice for loo paper and water for the room. Katya didn't say goodbye to us which was surprising as she was so nice when we arrived.
Arrival and check in was very poor
The Seyyida Hotel is located very close to Forodhani park and other attractions. Breakfast was included for our reservation and there was a decent variety of options. The food provided was well prepared and 1 meal which included three options was more than enough food. So you don't have to worry about being hungry. The food and drinks served at the restaurant for lunch and dinner is worth your money and tasted great.
However our stay was not at all comfortable and fairly disappointing. The room we had booked was advertised with 3 sleeping configurations (two bedrooms adna sofa-bed in the living room) and we had to proceed booking a second room because the apartment did not cater for the amount of guests that arrived. However, upon arrival we were told by staff that they did not have sofa-beds in any of their rooms. The wifi in the Apartment did not work at all and we had been given a modem which was useless. The Apartment was advertised with having a balcony and Pool view and neither of this was true. For an apartment that could potentially be self-contained, there were hardly any utensils or items to use to make or eat any food. On our last night we could not take any showers as we had no running water for about 3 hours. After we had informed staff, we were told that the water would be running in 15 minutes but we still had no water after that for an additional 2 hours. I was greatly offended by the poor customer service provided by the general manager. In the restaurant staff received a phone call to let us know that the kids were being too loud and we had to tell the kids to be quite even though it was only 9pm and they were hardly making much noise. They treated and spoke to staff in front of us as guests very poorly and I find this kind of behaviour off-putting and unacceptable. The general manager rudely told off the guard at the front of the hotel for being too loud and shouting even though the guard had said and I had witnessed that it was a passerby making noise and they refused to believe them. The general manager also tried to charge me a second time for the reservation as they did not believe I had paid and accused me of using an invalid credit card and tried to intimidate me by saying that she would stop me from leaving the hotel and call security so I cannot leave. I had to make her follow up with booking.com who confirmed payment and finally had things resolved.
room was very clean. food and service at the restaurant we’re good- ate there for dinner and breakfast, great views on the rooftop
room gave out on the side alley which was a bit noisy, if you’re sensitive to noise this could be a problem.
The rooftop restaurant with the sea view Also the location Super close to everything interesting in stone town
With a stay at The Seyyida Hotel And Spa in Zanzibar Town (Stone Town), you'll be within a 5-minute drive of Nakupenda Beach and Shangani Beach. Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
based on 503 reviews
Things to know
- Friendly service
- Spacious rooms
- Stylish hotel
- Awesome terrace
Policies vary by room type and provider.
FAQs when booking at The Seyyida Hotel And Spa
Where is The Seyyida Hotel And Spa located?
The Seyyida Hotel And Spa is located at Stonetown, P.O. Box 326, 0.9 km from the centre of Zanzibar. House of Wonders is the closest landmark to The Seyyida Hotel And Spa.
When is check-in time and check-out time at The Seyyida Hotel And Spa?
Check-in time is 14:00 and check-out time is 10:30 at The Seyyida Hotel And Spa.
Does The Seyyida Hotel And Spa offer free Wi-Fi?
Yes, The Seyyida Hotel And Spa offers free Wi-Fi.
Does The Seyyida Hotel And Spa offer free parking?
No, The Seyyida Hotel And Spa does not offer free parking.
Does The Seyyida Hotel And Spa offer free airport shuttle service?
No, The Seyyida Hotel And Spa does not offer free airport shuttle service.
How far is The Seyyida Hotel And Spa from the airport?
The Seyyida Hotel And Spa is 7.9 km from Zanzibar Kisauni. The Seyyida Hotel And Spa is 79.6 km from Dar Es Salaam.
Can you bring pets to The Seyyida Hotel And Spa?
No, pets are not allowed at The Seyyida Hotel And Spa.
Does The Seyyida Hotel And Spa have a pool?
Yes, The Seyyida Hotel And Spa has a pool on-site.
Most popular landmarks
- House of Wonders 233 m
- Old Fort 306 m
- Forodhani Gardens 310 m
- Stone Town 311 m
- Christ Church 401 m
- Slave Chambers 0.4 km
|Zanzibar Kisauni||7.9 km|
|Dar Es Salaam||79.6 km|