Hapimag Resort Winterberg

The thing we really liked was the fact that the hotel was impeccably clean. Every corner, rooms, corridors, saunas and pool area, lockers - just great, thanks! Infrastructure (facilities) - nice pool and hot tubs outside, spa center, big covered parking.

It is incredible how the service organisation in this hotel mismatches great facilities, this is why we gave negative assessment for comfort. The personnel is nice (so staff got a smiley from us) but the problem is organization of services, because everything is done to be comfy for the personnel but not the visitor. A few of the many examples: - rooms are very well heated but when you arrive you find the fridge switched off = no chance of getting your water chilled any time soon. Why is that, what are they saving on ?... (especially with heating really high on) - the pool area is accessed with coded magnetic cards of the visitors but inside the locker room, to lock your belongings in a locker, you still need a..... euro coin! 1 euro only. We don't carry cash usually, had to either hunt for a coin or leave all unlocked.... for no reason we think, as the area is not open to public anyway and only hotel guests enter. - first time ever we saw the pool and sauna showers without any soap / shower gel available. Hygiene does not stop with good cleaning of premises, there are many families passing around, also going to the pool and jacuzzi...… - even in the weekend and in high season (around New Year's), the bar is closed during the daytime hours - it was locked, and we had to take a beer from the vending fridge and find a corner in their very modest lobby. They could at least keep a cosier bar area open! if not serve at the bar during the day. Ah yes, and when buying a small beer we had to sign 3 tickets at the reception :) So just a few examples, small details but so many of them …….