roomz Vienna Prater

Gym was pretty good for a hotel.

The room not very clean with hairs in the sheets of the bed and was always too hot no matter what you set the temperature to. There were no cups and no toiletries. The staff were always very short with me and quite rude when asking about their facilities and services. When we asked about the laundry service we got handed a sheet of prices that looked like it was for new items of clothing, but no, it was the per item cost to clean. It would have cost us over 200 euro to do our laundry.

Breakfast

Cleanliness - there where hair in the bad

Air conditioner / Heater ; shower needs ; small dressing ; TV perturbations by other hotel's guest

Good breakfast. Metro is close

On the day of our arrival, 30.12.2019 around 6:00 pm my wife accidentally dropped a hat near an armchair in the lobby. About 19-00 19-30 we turned to the reception that we had forgotten the cap. They answered that there was no hat. On the morning 31.12.2019 we again went to the reception and asked to see the video recordings of cameras in order to find out who took the hat. We were promised help. After 4 p.m. we went to the reception again, but no one watched the video recordings and they again answered that there was no hat. Up to that time no one was looking for it. I insisted to check the video recordings. The man at the reception agreed to help us. In the video recording from 18:00 till 18-50 it was clear that the hat was taken by a cleaning lady. The cleaning lady said that she put the hat in the pantry for the lost things. However, there were no keys to open this pantry and I had to wait more than an hour when the hat have been given to me. The hat was simply saturated with cigarette smoke and it became clear that it had been brought from somewhere. We want to note not honest behavior of the staff and the boorish behavior of a pretty woman at the reception. And express gratitude to the man at the reception. On video cameras all this can be checked.