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Distance to city centre
|Mexico City Toluca Intl|
Distance to airport
|"My bedroom’s room view was amazing!"||(in 3 reviews)|
|"Beautiful property staff was phenomenal exceeded all expectations can’t wait to return."||(in 9 reviews)|
|"The room was SUPER COLD."||(in 4 reviews)|
|"Room was very humid, damp and smelled musty/moldy."||(in 4 reviews)|
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the restaurant with full view of a waterfall. The garden is nice. The food is good and reasonable.
We arrived after 10 pm after driving 4 hrs from Mexico City. An electrician was still fixing a plug in Rm 118 a twin room assigned to us . We could smell paint in the room. My friend is allergic to dirt and needs fresh air. We asked for another room. The staff reassigned us Rm 505 and told us to wait 20 minutes as their staff tried to get it ready. My friend went to Rm 505 and discovered it was small and seemed to serve as a work station with dozen of dirty sheets lying all over. The air in the room was poor and smelly. We refused to take it. After further negotiations, the staff reassigned Rm 407 to us. We did not move to the room till sometime after 11pm.
The price versus the value you get is disconnected. Very expensive for what you get.
Restaurant food was really bad and since it was off season most of the hotel services were closed.
The view of the waterfall, the walk along the river, the terrace. Safe parking.
No mirrors in the chalet apart from a small one in bathroom. No coffee or tea making facilities unless specially requested. Firewood was an extra charge so there was no heating included in the room fee.
The location on the waterfall is excellent. The suites and casitas are well located to enjoy the sound of the waterfall. The staff is attentive, friendly and helpful. We enjoyed having a wood fire in the fireplace in our room.
For the price, the maintenance and attention to detail was lacking. For example, the settee in the living room of the suite was stained and had a hole from cigarette burns. At breakfast, the waiter's uniform was stained. One of the place mats was sticky with jelly from the last guest. My selection from the dinner menu was reasonably good, but the breakfast was mediocre at best. Most importantly, from a safety perspective, the door to the terrace locks automatically upon partly closing the door from the outside, trapping the guest on the terrace. If there is no one else in the suite, the guest would have to yell for help to escape. This safety issue should be remedied immediately.
With a stay at Misión Grand Valle de Bravo in Valle de Bravo, you'll be within a 5-minute drive of Church of Saint Mary and Joaquin Arcadio Pagaza Cultural Center. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
based on 1,315 reviews
Things to know
- Great view
- Friendly service
Policies vary by room type and provider.
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Most popular landmarks
- Cascadas Velo de Novia 0.6 km
- Avandaro 1.1 km
- Velo de Novia Waterfalls 2.9 km
|Mexico City Toluca Intl||60.3 km|
|Mexico City Benito Juarez||113.1 km|
|Toluca - Terminal de Autobuses||50.6 km|
|Mexico City Autobuses del Norte||107.6 km|