Alaya Resort Ubud

For the price i paid nothing. This should be advertised as a 3 star hotel

Room were filthy move mattress and you will see the dirt. Room has ants everywhere bed has fleas or some sort of insects and pillows were to high. Breakfast was average

Staff were reasonably friendly but not so accommodating when we advised we had a problem.

We weren’t able to check into the property until late afternoon as the room wasn’t ready. Only to be put in a room that was almost directly above a private event of which we weren’t informed of until there was a note slipped under our door after the event had started to advise if we need earplugs they can provide on request. We only had 1 x night in Ubud and checked in at around 4pm and left at 6am for almost $250 AUD with music blaring through the paper thin windows. We wouldn’t have minded as much if they would have at least let us know when we checked in or before we booked as we would have went elsewhere. The bedsheets had white stains on them and when we complained to staff they just removed the stained sheets. The A/C does not work properly and the TV reception was very poor. Definitely not a 5-Star hotel and definitely not worth almost $250 AUD a night. When we called the hotel as we could not sleep due to the loud music the only thing they could offer us was dinner at 10pm after we had already eaten. We weren’t able to enjoy our stay at all as we were not previously informed of this event and were not able to utilise the room that we paid reasonable money for.