Real breakfast and more.
The breakfast was better than the usual continental buffet. The waitstaff were pleasant and efficient. Clean room. The air conditioning was remarkably quiet and worked well. Pool was nice.
The auto sensing light switch in the bathroom was a nuisance. Glaring light if you got up to use the bathroom in the night. Turned off while you took a shower.
Upgrade is nice
Great breakfast, grounds are beautiful and well kept, helpful staff, nice pool area
The location and price of the hotel brought noisy and "shady" guests
Clean and comfortable
This hotel is not only conveniently located, it is clean and com the rooms have been renovated smartly. And they offer free breakfast to order. We would certainly go back.
Although the bathroom is very small, we liked the walk-in shower with bars to hold on to. A handicapped room was not available, and this did fine for us.
The pillows are too small and uncomfortable. The bed was not as pillowy as in other BW's, but we had a good night's sleep. We could not figure out how to work the A/C, and there were no printed instructions anywhere in the room, so the room was warmer and stuffier than we like.
Good but could be better
The room was okay. I had a room that did not have a forward facing window, so I felt much safer than I think I would have if my window faced the sidewalk. I liked that the shampoo, conditioner and soap was not in small bottles but in a dispenser on the wall. The breakfast was very nice.
Construction blocked entrance, no detour signs to get access, had to figure out how to get in the parking lot. There is no elevator, this is inconvenient for those traveling with large luggage or if someone has a hard time with stairs.
Not worth the price
That it was near downtown.
First off we had no use of the pool which is an important part. The breakfast offered would be worth going and spending the extra money anywhere else. Server was just going through the motions not the nicest. The bed seemed like it was going to break. The carpet was wet. We had someone try to come in our room. The bar left a lot to be desired. It is just not when the hotel is portrayed to be.
Very nice place. Very good stay. Great staff. Will definitely return.
Diamond in the Desert
The staff was both pleasant and professional. When we did have an issue with our room air conditioner not cooling, we were moved a few rooms down to a new room. We had a noise complaint on the room next to ours, we notified the front desk...handled -- done.
While the facilities were nice, they were outdated. I think the Best Western Company should spend some of corporate's money on making the updates. I know the company would make its money back tenfold.
Outstanding All The Way!
The quality of the staff was outstanding. The front desk staff offered lots of information for us about Tucson. The restaurant, food and service in the restaurant were fantastic.
Lovely spot just north of downtown
Location was close enough to downtown/bars/restaurants that a taxi is about $6. Staff was excellent, everything was very clean. Hot tub was perfect after backpacking the days prior!
The pillows were not for me. Kind of lumpy, too small, and too hard.
clean, near to my activities
trains going by whistling every 30 minutes all night long they put earplugs in the rooms it's so bad!!!
Location was close to the Univ of AZ
Front desk clerk on Saturday night (Anna, Annette?) was exceptionally rude. Just nasty. There was also no visible security and people openly sitting in public areas smoking ganja.
This seven-time winner of TripAdvisor® Excellence award winning hotel offers free cooked to order breakfast at the Royal Sun Restaurant and 2-for-1 drinks at the bar. This luxuriously landscaped resort style Tucson hotel features a fish pond, fountain and picnic tables. This Eco-Friendly full-service Arizona hotel is centrally located less than a mile from the downtown, U of A, McKale Center, Tucson Convention Center, Pima College and easy access to freeways I-10 and I-19. Nearby are Tucson's most popular attractions such as Arizona-Sonora Desert Museum, Saguaro National Park, Old Tucson Studios, three shopping malls and golf courses. All major hospitals - UMC, TMC, St. Mary's Hospital and Tucson International Airport are located just minutes away. Students, professors, faculty and their families also choose our Tucson hotel when in town for special events such as graduation or homecoming at U of A. Enjoy spaciously & environmentally friendly guest rooms and suites each complete with free internet & LCD televisions. This hotel also features an outdoor heated pool and hot tub, fitness center, business services and meeting facilities. Pets are welcome for a nominal fee. We treat our guests with a complimentary cooked to order breakfast each morning at the Royal Sun Restaurant. Guests order from our enhanced breakfast menu of wide selection including some healthy options. After a long day of business, sightseeing or shopping, you will enjoy two-for-one drinks in our lounge. Meeting space is available for up to 40 guests. Our perfect mix of hotel features, amenities and superior customer service are guaranteed to make your stay a memorable one. Make your reservation today!
Based on 838 reviews
Bar and Beverages
Policies vary by room type and provider.