Okay
5.0
Cons:
It is a pretty dark and dingy Sheraton in need of a full renovation
Okay
5.0
Pros:
They beds, bedding and pillows were awesome. The room size was good and the balcony with chairs was really nice. Slept wonderful.
Cons:
Checking in went extremely slow and our credit card was charged twice and they couldn’t fix it. The bathroom was a bit small. We got up in the morning to take a shower and there was no hot water. We ran the water in the sank for a few and finally got some lukewarm water. We reported it to the staff. She said that she would tell maintenance. I expected to be offered a discount (or something) since we couldn’t shower. We are needing to stay a few more nights, so we are now, staying at a different hotel.
Excellent
9.0
Pros:
Really comfortable beds
Cons:
They have really limited the menu at the restaurant but most likely due to Covid restrictions
Excellent
8.0
Pros:
Location was good it was quite and check in was quick
Cons:
The bed was too soft and bathroom was small
Excellent
10.0
Pros:
Everything
Cons:
Customer Service Great!
Excellent
8.0
Pros:
The bed is the best part as it's perfect for a good night's sleep. Also, pretty quiet room considering the hotel is right by the airport.
Excellent
8.0
Pros:
Cleanliness and polite staff
Cons:
No laundry services No restaurants or stores or businesses around it
Excellent
8.0
Pros:
CONVIENENT LOCATION, When we got to our room, the closet door would not open, the TV did not work. We called the front desk and they graciously gave us a different room. Very good staff!
Cons:
corridor carpets were dirty and stained. The hotel was rated at a 3-1/2 star....it was not close to that rating. I would put it at a 2-1/2 star.
Good
7.0
Pros:
Didn't eat breakfast
Cons:
Sometimes the staff member wasn't at the front desk
Good
6.0
Pros:
Snack shop.
Cons:
The Hotel restaraunt was disappointing.
Excellent
10.0
Pros:
The option to exit the room through our patio
Cons:
Simple not to important, but did mention a light that was out and they never replaced the bulb . Other than that it was a great stay
Okay
5.0
Pros:
The Bed was comfortable
Cons:
When we got there they gave us the keys but the room was dirty the housekeeping hadn’t went to the room the bed was soiled and all messed up so we went back and the lady in the front gave us another room. It was a shock that they would send us to a dirty room. After we got a new room it was clean thank god.
Poor
1.0
Cons:
The front desk staff was not wearing masks, rooms were run down, broken door, un working outlet in bathroom, no coffee, loud partying guests.
Poor
1.0
Pros:
The staff was friendly and helpful. Very nice people :)
Cons:
When we walked into our hotel room we were hit with a very strong and thick smoke smell that encased the entire room even though it was clearly marked as a nonsmoking room. I went to turn on the room light and no lights came on! Old beds, dingy rooms
Excellent
10.0
Pros:
Clean
Okay
5.0
Pros:
Room is nice
Cons:
Outside was dirty. Garbage overflowing outside. Scary and dark at night.
Poor
1.0
Pros:
The location was great. We were at the airport in minutes and there was a shuttle. The bar was great for watching the game and the bartender kept it open so we could finish watching the game.
Cons:
Not clean at all! The sink was rusty and dirty. Lumpy comforter. Old musty carpet. I didn't feel comfortable taking a shower there. The shuttle driver was nice to wait while we got our food but he didn't wear a seatbelt at all.
Excellent
10.0
Pros:
I loved breakfast and the suite is amazing
Cons:
The price is alot but worth it
Okay
5.0
Pros:
The price was the best part.
Mediocre
2.0
Pros:
I didn’t mind the location and the amount of parking was adequate.
Cons:
My room was not serviced for over 12 days. There is no microwave for extended guests. There is a large gap under every room door, you can hear everything going on in each guests room. I couldn’t access my room and the handy-man wouldn’t be i
Good
7.0
Pros:
I really liked the location it was close to many businesses.
Cons:
Was right by the door and there was people in and out constantly making it hard to stay asleep.
Excellent
9.0
Pros:
Nice clean comfortable room. Staff friendly and efficient.
Cons:
Wifi was so slow as to be unusable.
Poor
1.0
Pros:
Closeness to airport.
Cons:
Our room was never cleaned, no clean towels, no emptying of trash cans - no maid service for 5 days. Even after we called the front desk and requested it. Very disappointed in our stay.
Mediocre
2.0
Pros:
Na
Cons:
Was not clean. Hair was in the shower and tissue was stuff back in the tissue box that were taken out. Very loud guests. Very dirty in the rooms
Okay
4.0
Pros:
The hotels overall appearance and the beds.
Cons:
The first room we were given was dirty, food stains on the carpet and walls. The lights didn’t work and some didn’t have bulbs. The new room we had was much better and comfortable until the next morning I found a bug on my shower bath towel
Poor
1.0
Pros:
Nothing
Cons:
Everything horrible staff and experience
Excellent
8.0
Pros:
location and quality of room
Cons:
No BREAKFAST AS ADVERTISED, PLASTIC CUPS IN THE ROOM ? FOR A SHERATON ????
Excellent
10.0
Okay
5.0
Pros:
The girl at the front desk.
Cons:
Dirty. This is Covid and the bathroom was not cleaned. The faucets, sink and toilet were not cleaned. The toilet paper was not refilled.
Excellent
10.0
Pros:
Great cleanliness, especially with covid goinhg on and super friendly staff!
Excellent
9.0
Pros:
Price, parking, accessibility to room.
Poor
1.0
Pros:
Staff was friendly. Rooms were big. Very comfortable beds.
Cons:
On first night there Covid-19 precautions were not being followed in the pool area which is not very big in size. There were at least 40 people in the pool area. There were adults drinking alchohol inside the pool.
Okay
4.0
Pros:
AC
Cons:
We like drinking coffee had to call for coffee and creamer brought us coffee but maintenance guy did not bring creamer after they said they would bring it
Good
6.0
Pros:
The balcony
Cons:
The tv and the bathroom
Poor
1.0
Pros:
Nothing
Cons:
I paid for a room with a king bed and was given a wheelchair accessible room with a queen. The shower head only came up to my waist so I wasn’t able to take a normal shower. There was no closet to hang my clothes. The air conditioning unit was loud
Good
6.0
Pros:
Staff
Cons:
Room was dated and the pool was closed. We booked the room with the intentions of having a pool and of course it wasn’t running. The room wasn’t as nice expected.
Mediocre
3.0
Cons:
The room was not worth the worth what we were paying for it. After the first night we switched our entire stay to another hotel.
Okay
5.0
Pros:
Petrified logs outside
Cons:
Pool closed and dirty, restaurant closed, computers broken, everything is dirty and needs a facelift badly. Not a good representation of Sheraton hotels.
Good
7.0
Pros:
Very helpful and friendly staff. Good size room with comfortable bed. Shuttle service was very convenient.
Cons:
The food offered in the restaurant was not good.
Poor
1.0
Pros:
The only thing positive I can say is that the hotel was right next to the airport.
Cons:
honest rvw I waited to make sure i wasnt saying anything from emotion just facts. The room was right next to maintenance. We heard loud construction noises super early morning when trying to sleep. The bed was bowing you could see indentation s. Just sad!
Mediocre
3.0
Pros:
Restaurant had good food, overpriced but very good. Management did try to make up for issues we encountered.
Cons:
Old, outdated rooms with below average bedding, ie: thin and over-used sheets. Tiny bathroom. Not enough electrical outlets in main area. Could not blow dry hair in main room 'cause there were no outlets by mirrors.
Good
6.0
Pros:
The room was clean
Cons:
The walls are extremely thin. I was up all night because people were going in and out of their rooms. At one point in time I thought a man was in my room because the neighbor had him on speakerphone at 3 in the morning!
Good
7.0
Pros:
It was convenient.
Cons:
The staff were making a ruckus cleaning rooms after 9PM.
Good
7.0
Pros:
Great location. Classy lobby. Resort-like atmosphere.
Cons:
Nothing.
Good
6.0
Pros:
It was easy to get to, parking was very adequate
Cons:
It was a 2 two, day stay, no refresh of the room, toilet handle was broken, had to take the lid off to flush the toilet, the room door was hard to open, the key ably worked part of the time, the bushes on the patio were overgrown and hard to access
Mediocre
2.0
Pros:
Microwave
Cons:
The room smelled, The toilet paper ran out and conditioner. I calling the front desk no one answered. I figured they would clean the room & I replace the items before my return, and no. Only got clean towels. Everything else same. Not clean Unhappy st
Good
7.0
Pros:
The staff was friendly
Cons:
Older hotel smelled moldy
Excellent
9.1
Pros:
The bed
Cons:
Rooms are a bit old
Excellent
10.0
Pros:
Everything was great! Amazing staff!
Poor
1.0
Cons:
The staff was rude and non helpful. Would not assist in any way, more concerned with making money of customers than customer service.
Excellent
10.0
Pros:
Most motels I been to kick u out and harass u at checkout time. Not the four points. They knocked I said I'm sorry we got up late getting stuff out now. Maids even head maid said it's ok take your time! It was awesome! Will go back there! Unfortunately we missed breakfast buffet but bet it was great, will make it next time!
Cons:
I loved it all! Wonderful place to stay. Didnt find one thing bad about this place!
Poor
1.0
Pros:
No dogs allowed.
Cons:
When I checked in failed to explain how to get a "coupon" for breakfast.
Mediocre
3.0
Pros:
The location
Cons:
I wouldn''t have stayed there, they put a $50 hold on my bank card with out any notice whatsoever. When I spoke to management they said its just $50, and when you check out it will be lifted; well two days after checking out and its still on hold.
Mediocre
2.0
Cons:
Do not like guaranteed returns in five days. Do not agree
Mediocre
3.0
Pros:
Nothing
Cons:
Bed was hard. No towels in the pool area, had to use hotel key just to get ice. Could not sleep because of loud neighbors upstairs. From 3:00 AM to 6:00 AM! Will not be returning to this hotel.
Poor
1.0
Pros:
The bedding was soft and check in was easy
Cons:
Unaddressed issues, tv not working, loud guests, marijuana smell not addressed, water damage to room and light fixtures, unhelpful staff, burnt out bathroom light, keys not working, loud hallway noise pollution, hallway door could be heard through door
Okay
4.0
Pros:
Quick check in
Cons:
The closet was very dirty and the entire room just felt dirty.
Mediocre
2.0
Pros:
Not much. The staff was ok.
Cons:
The wifi was garbage. The hotel was for sure dated. Not the same caliber of others i ve stayed at with the same star rating. Toilet float chain kept breaking, just wasnt a nice place. It was closer to a motel, than a nicer hotel.
Okay
4.0
Cons:
The restaurant food was horrible they messed up our orderOver cook my steak and over cook salmon
Good
7.4
Cons:
Hotel restaurant service Monday morning was horrible. I retrieved my own place mat and utensils. No coffee was offered. And only when I was getting up to leave did the waitress approach me. There were two waitresses working and not that busy.
Excellent
10.0
Pros:
Grounds impeccable.