The Grand Hotel

Very courteous and helpful staff. Radiator in bedroom very effective and controllable .

Pillows on the bed were very uncomfortable, but were immediately replaced when discussed. Bed not as comfortable as some places we've stayed in. Not very impressed with Dinner - my wife had Chicken Supreme with I think, Dauphinoise potatoes, - & had to ask for another portion due to Type 1 Diabetes which required adequate carbohydrates.

The staff were really excellent and they clearly worked hard. The food was very good and well presented. The public areas proved to be spacious and pleasant.

It is an old building and clearly in need of some (exterior and interior) maintenance. Added to this the room that we had was certainly 'tired'. The wallpaper was dusty and faded and the original decorative work of many years ago was not well done. Like many hotels, the bath/shower has no grab handles for safety and overall the bathroom was also 'tired'. The bed was not particularly comfortable and the mattress springs could be felt. The rear of the Reception Desk area was in need of decoration, it looked untidy and this gives a poor impression. Overall the hotel needs a good decorative facelift. It's a pity really because as mentioned above the staff were excellent and the food good. It's a building in need of investment.

Breakfast OKj without being exceptional. Staff very friendly and helpful

Big queue getting in to breakfast due to shortage of staff. Hotel had a tired look about it and we sensed that there may have been staff shortages.