Hotel New Otani Tokyo Garden Tower
8.8
Good to know
| Distance to city centre | 3.2 km |
|---|---|
| Location rating | 9.3 |
Rooms
Deluxe rooms
$438+
Standard rooms
$240+
Reviews
Pros
| "Great room for family." | (in 43 reviews) |
|---|---|
| "Loved everything bout this hotel." | (in 65 reviews) |
| "Very friendly, helpful staff." | (in 69 reviews) |
Cons
| "My wife didn't receive any breakfast tokens." | (in 10 reviews) |
|---|
Traveller rating
Time of year
Traveller type
Show reviews that mention
| bit dated | in 21 reviews |
|---|---|
| close subway | in 32 reviews |
| early breakfast | in 39 reviews |
| great hotel | in 86 reviews |
| great location | in 63 reviews |
| great room | in 63 reviews |
| great service | in 9 reviews |
| great view | in 58 reviews |
| japanese garden | in 81 reviews |
| limousine bus | in 10 reviews |
| lots of space | in 14 reviews |
| mt fuji | in 3 reviews |
| pool was closed | in 41 reviews |
| restaurants and bars | in 35 reviews |
| room was hot | in 4 reviews |
| staff very friendly | in 93 reviews |
| tokyo tower | in 4 reviews |
| view of the city | in 13 reviews |
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ExcellentOct 20199.6
I love the location and the view.
Taxi stop information could be improved
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GoodOct 20196.3
It locates close to the underground, has a convenience store in the building. The room is clean and facilitated. Multiple dining choices. The airport shuttle bus was convenient.
EACH staff we encountered at the check in desk was incredibly ARROGANT. The first one told us we have to come back after 14:00 to check in (which is reasonable, we arrived early and just wanted to leave our luggage), but checking our IDs and booking confirmation for 10 minutes and being checked again when we came back later is absurd. No wonder the queue is such long anytime during the day. Another thing that confused me: My friends and I booked two rooms- a twin room and a triple room. On the fridge in the twin room, there was an obvious sign said “all the soft drinks are complimentary but refilling will be charged”. However we didn’t notice the existence of such sign in our triple room and we were confused when being charged at checkout. The staff said “OF COURSE they are not complimentary”. Anyway the experience was not good and definitely will not book again or refer to other friends.
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ExcellentOct 20198.8
Great location, staff were amazing
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GoodOct 20197.0
The room was a good size and bed was comfy. The view from the room was very good too and the location was good too.
In 28-30 degree heat, the pool was closed which was a shame, so nowhere to chill. Had to pay extra for the spa/pool but couldn't let you in if you have the tiniest of tattoos, which is such a shame for a very western hotel. The facilities were okay but I would not rate this as a 5 star hotel.
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ExcellentOct 20198.8
It had a lovely garden and multiple choices for food.
The pool was part of the spa services which came with an extra cost. Also, it had a Las Vegas hotel feel to it.
About
Overview
Hotel New Otani Tokyo Garden Tower is a massive hotel that has a long history. It was originally opened in 1964 to ensure there were enough places for people who were coming to the Tokyo Olympic Games to stay. It was popular for a number of years, and underwent a major renovation in 2007, and is now one of the most popular luxury hotels in Japan.
This large hotel has 836 guestrooms at the Garden Tower. There are many different types of rooms in the building, including standard rooms and suites. Some of the types of room amenities that can be found at the hotel include toiletries, free Internet access, Italian bedding, and coffee and tea facilities.
Because this is such a large hotel, guests can expect a wide range of amenities and features on-site. The hotel offers a Japanese garden, a rose garden, a business center, spa and salon, nursery, photo studio, post office, flower shop, travel agency, shopping arcade, an outdoor swimming pool, and more. The hotel also has 33 banquet rooms. There are 38 restaurants on-site. A total of18 of them are directly operated restaurants, and 20 of them are tenant restaurants.
The location of the hotel puts it right in Tokyo, so guests will find that getting to all of the various areas that they want to visit and explore should be easy. Some destinations will be reachable on foot, and others will be just a short drive away. They can see the Tokyo Imperial Palace and more.
Features
8.8 Excellent
based on 5,257 reviews
Location
Service
Value
Pool
Things to know
- Friendly atmosphere
- Close to public transport
- Pleasant hotel grounds
Check in |
14:00 |
Check out |
12:00 |
Cancellation/pre-payment
Policies vary by room type and provider.
AMENITIES
Photos
All photos (16)
Banquets (1)
Bedroom (3)
Dining room (1)
Hallway (1)
Reviews about Hotel New Otani Tokyo Garden Tower
Location
Most popular landmarks
- Kokyo 1.8 km
- Roppongi Hills 2 km
- Shinjuku Gyoen 2.1 km
- Mori Bijutsukan 2.4 km
- Tokyo Tower 2.8 km
- Meiji Jingu 3.1 km
Tokyo travel guide
Learn about Tokyo on KAYAK
Getting Around
| Tokyo Haneda | 15.4 km |
|---|---|
| Tokyo Narita | 59.6 km |