Dormy Inn Ueno Okachimachi

The location is located from train station 5-10 minutes (both of Okachimachi Station and Ueno Station) by walk the nearby place are Ueno zoo, Ameyoko Market and Takeya building that you can shopping and eat here. You can go to Asakusa area and Tokyo Station that not far from here.

We stay here many days for this trip but we found the room on the 11th floor has bad smell and the room is not clean at the wall and many dust inside the room (my girlfriend feel uncomfortable for the air and atmosphere inside this room because she feel air allergies. So, went back to reception and we complaint to staffs for bad smell but they didn't believe us and we confirm to change the room to lower floor which we stay at 6th floor for 2 nights in 4 days ago before we come back to stay here again for 4 nights. Then one of staff go with us to try it together and he brought the deodorant spray too. When the elevator open at 11th floor, the bad smell is very strong and his face show that they get the bad smell already but he didn't talk anything and then we open our room, the staff told us "it's normal, I don't feel the bad smell" but his face show that they know this room has bad smell inside and they offer us to change the room in the morning because the room is full and that time was midnight already. We accepted this offer and he went back and spray the deodorant at the passage way till to elevator. We travel to Japan every year and we believe in Dormy Inn hotel service that why we choose this hotel for the first choice every time we travel in Japan. But the room is not clean enough, the room and passageway have bad smell and they didn't fix it also with the staff said they didn't feel the smell. but why he spray deodorant for reduce that smell at the passage way? We don't believe this will happen for this hotel service. We disappointed this stay. In the morning we have the call from reception to change the room to 8th floor instead. This room is more cleaned and we didn't feel the bad smell anymore.