Good to know
|Distance to city centre||2.4 km|
|Nearest airport||Tamuning Guam Intl|
|Distance to airport||2.4 km|
|"nice ocean view clean friendly."||(in 16 reviews)|
|"Staff was friendly and welcoming."||(in 29 reviews)|
|"Good location and good value."||(in 31 reviews)|
|"The room carpet smells bad."||(in 18 reviews)|
|"Air-con not working poor service"||(in 4 reviews)|
|"No air conditioning"||(in 5 reviews)|
Time of year
Show reviews that mention
|able to relax||in 6 reviews|
|air conditioning||in 12 reviews|
|customer service||in 17 reviews|
|excellent spa||in 7 reviews|
|fishy smell||in 2 reviews|
|live and you want||in 5 reviews|
|needs renovation||in 5 reviews|
|nice and location||in 51 reviews|
|ocean view||in 35 reviews|
|old hotel||in 62 reviews|
|pool closes||in 6 reviews|
|room had a beautiful view||in 49 reviews|
|room smelled||in 49 reviews|
|staff very friendly||in 50 reviews|
|swimming pool||in 27 reviews|
|tumon||in 5 reviews|
While the location was good, the hotel was poorly maintained, with toilet leaking, bath not draining, wall paper peeling off, to name just a few. The hotel needs a complete renovation if it is to attract people to stay there. It reminded me of the old YMCA I used to stay when I was a poor student. Not recommended for holiday makers.
The room was never cleaned. I had a do not disturb sign on my door but I was out each day before noon. If I had been staying more than the 2 1/2 nights I would have complained. Loudly.
Old bed, analog tv
Lobby and room were spacious. Good location, near a commercial area (restaurant and convenience store) and bus stop. Water station and microwave was readily available at the lobby (which was new to me, but i guess it catered to other asians such as koreans and japanese where we benefited too). Complimentary champagne and snacks during the new year countdown.
Few selections during buffet breakfast. Complimentary bottled waters in the room were not regularly replenished though we keep getting new bath towels. I made a reservation for airport transfer. The pickup was smooth however the drop off was a little disappointing. I made a reservation via the hotel's email adddress which they confirmed. I verified the drop off 1 day before our departure because we are supposed to leave the hotel by 4am. However upon checkout the drop off information was not reserved accordingly. Luckily there was an available concierge that early morning. Also they havent even billed us on the transfers and had to remind them if it was charged already. I suggest to have brochures of the bus stops/shuttle service readily available in English a well because there are other guests aside from Korean and Japanese who are billeted there. Carpet, wall paintings, area going to the pool needs to be refurbished. Signage of Marriott was even visible in the elevator buttons (maybe it was under Marriott before?) Its just a pity that with such huge area management werent able to maximize and maintain the facilities.
With a stay at Pacific Star Resort and Spa in Tamuning (Tumon), you'll be a 3-minute drive from Guam Premier Outlets and 5 minutes from Tumon Beach. Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tamuning? This hotel has facilities measuring 5516 square feet (512 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 1,117 reviews
Things to know
- Pleasant entrance area
Policies vary by room type and provider.
FAQs when booking at Pacific Star Resort & Spa
Where is Pacific Star Resort & Spa located?
Pacific Star Resort & Spa is located at 627B Pale San Vitores Road in Tumon, 2.4 km from the centre of Tamuning. Matapang Beach is the closest landmark to Pacific Star Resort & Spa.
When is check-in time and check-out time at Pacific Star Resort & Spa?
Check-in time is 15:00 and check-out time is 12:00 at Pacific Star Resort & Spa.
Does Pacific Star Resort & Spa offer free Wi-Fi?
Yes, Pacific Star Resort & Spa offers free Wi-Fi.
Does Pacific Star Resort & Spa offer free parking?
Yes, Pacific Star Resort & Spa offers free parking.
Does Pacific Star Resort & Spa offer free airport shuttle service?
No, Pacific Star Resort & Spa does not offer free airport shuttle service.
How far is Pacific Star Resort & Spa from the airport?
Pacific Star Resort & Spa is 2.4 km from Tamuning Guam Intl. Pacific Star Resort & Spa is 88.8 km from Sinapalu Rota.
Can you bring pets to Pacific Star Resort & Spa?
No, pets are not allowed at Pacific Star Resort & Spa.
Does Pacific Star Resort & Spa have a pool?
Yes, Pacific Star Resort & Spa has a pool on-site.
Reviews about Pacific Star Resort & Spa
Most popular landmarks
- Matapang Beach 0.6 km
- Ypao Beach Park 0.7 km
- Tumon Sands Plaza 1.3 km
- Dusit Thani Guam Resort and Convention Center 1.5 km
- Dusit Thani Guam Resort Convention Centre 1.5 km
- Slingshot 1.5 km
|Tamuning Guam Intl||2.4 km|
|Sinapalu Rota||88.8 km|