design was chaotic and confusing, no breakfast
This booking agency never made my reservation! Hot
It was a nice facility. Staff were friendly. Pool was nice.
Staff were very poorly trained, almost every step of the way things were done poorly or incorrectly. They didn't have my reservation which was made through this booking agency so we were told we'd have to find another hotel with out kids. No apology. Staff were leaving with piles of hotel cookies for themselves as we just sat there with no place to stay for the night. The hotel blamed the booking agency and said they do this often, I asked why the hotel chooses to work them if they often leave their guests with no room for the night. Obviously the booking agency sells their unsold rooms and this works out for the hotel and they don't care that it sometimes leaves the customer with no place to stay. Finally we asked for a second manager and she was somehow able to get us a room at this sold-out hotel and the first manager then appeared with some cookies for the kids. Room service never brought the drinks we ordered and paid for, the cot didn't have a sheet, the bathroom sink was leaking from a pipe beneath it and the phone lines to the front desk were constantly busy when I tried to tell them about these things. Room service trays were left outside rooms for 12 hours at a time as cleaning staff walked right by, kind of gross to look at. The hotel double billed me for the room I had already paid for through kayak. They billed the credit card that they told me was just for "incidentals."The staff here really need some training in customer service and basic hotel management. One of the worst hotel experiences I've ever had. This hotel is very damaging to the Hilton brand.
Overall, good stay
Everything was very clean, beds were very comfortable. Staff was friendly and helpful. We requested a pack n playfoe our room for our baby, which was promptly delivered. The bar/restaurant downstairs is HAPPENING and very loud, but seemed family friendly enough.
Balconies on our rooms were nice, but faced a wall. Noisy high traffic area, but if you're looking to stay close to the airport it's totally fine. Rooms are on the small side, so was a bit tough with a young child in tow.
Super friendly and helpful
Staff there was extremely helpful and friendly. Even with a booking error on my end, they were right there helping me resolve it and getting us to our room as fast as possible. Definitely recommend staying here and will the next time I'm in town for work or leisure.
Location and available transportation to airport
Stayed at this hotel due to early international flight out the next morning was assigned a room as close to the interstate highway as possible. Needless to say we didn't sleep all night. We were told the hotel was only at 70% occupancy so don't understand why we were given such s terrible room other than booking with Kyak rather than Hilton direct.
4th of July
The staff member (Marcell) was the most professional hotel staff, very nice and we felt so welcomed thanks to Him!! The room was okay, clean and was nice to go on a quick trip. The price was perfect!!
right by freeway, no mention of that anywhere. VERY LOUD FREEWAY. they gave us earplugs ... its just kindle a crappy chain hotel. yuk.
doulbletree on westshore is fine hotel that offers
Staff were kind and attentive. Gym had all the basic equipment that I use to have a decent sweat. Rooms were updated finely. They had plenty of.good choices for meals. And a refreshing water fruit fusion stand at the front entrance.
It was clear, that the hotel was being renovated and maintenance were scattered throughout the hotel. It seemed old in some parts with bad wallpaper . My room area where l stayed, very 80s. But surprisingly, the inside of my room was updated. The balcony was gross.
One night trip
Took my family to Busch gardens for the day, when we checked in we had not eaten and we got room service, the food was horrible, the fries were cold and the kids chicken tenders were burned. The room was old and outdated and had a very week wifi signal. Overall I paid 267 dollars for this one night, when I really should only have paid at the most 150.
Old and outdated rooms.
I liked the sports bar in the hotel lobby.
The rooms were way old and outdated. There was furniture missing from my room and when I asked about it, all they said was to wait until next year and I wouldn't be able to recognize the hotel after its renovation. I had no where to sit except my bed.
the staff at the players club bar
THE ENTIRE HOTEL. THE WHOLE PLACE WAS OLD AND FALLNG APART.
Friendly and courteous staff at check in.
Doubletree by Hilton Hotel Tampa Airport - Westshore is located only five minutes from Tampa International Airport. Ride our complimentary 24-hour airport shuttle. The hotel is surrounded by fine dining, shopping and entertainment. We are minutes from Busch Gardens, University of South Florida, Port of Tampa, downtown Tampa, Tampa Convention Center, University of Tampa, The Florida Aquarium and Historic Ybor City. Award-winning Gulf beaches and Lowry Park Zoo, Adventure Island, MOSI, Salvador Dali Museum, Tampa Bay Performing Arts Center and Tampa Museum of Art are a short drive from the hotel. Raymond James Stadium and Steinbrenner Field are five minutes away, and the St. Pete Times Forum is a ten-minute drive. Our Tampa hotel is located in Tampa's Westshore District, Florida's largest business center and a premier meeting destination. We are recognized as a Florida Green Lodging Certified facility by the Florida Department of Environmental Protection. In ItaliAsia, the cuisines of Italy and Asia are artfully fused to create a unique and exciting dining sensation. Have a high-definition experience in Players Sports Pub, with 14 HDTVs, a superb sound system and 120-inch projection television. Enjoy the Breakfast by Doubletree Buffet and in-room dining. Discover the many amenities we offer, including complimentary parking, our signature warm chocolate chip cookie on arrival, a 24-hour fitness center, 14 elegant meeting and banquet rooms for events of up to 1, 200 attendees, a 9, 100 sq. ft. Grand Ballroom including a permanent stage, and 489 guest rooms and 18 suites. Complimentary WiFi is available in the 24-hour business center, public areas and guest rooms. Take advantage of our professional sales, event, and catering teams, and onsite professional A/V services. Relax in the tropical courtyard that features a heated pool, whirlpool, and sun deck.
Based on 1,850 reviews
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