Cosmos Hotel Taipei

location - hop on and hop off bus is right at the corner as well as the train station. 10-15 minute walk to Zhongshan with more food options and shopping. the room was enough space for 2 of us to walk around and keep our carry on luggage out. They read my comment card in its entirety and emailed me with consideration to my recommendations on becoming more environmentally conscious and limit the amount of single-use items/plastic offered automatically in each room. I suggested if they must keep inventory as a convenience to guests, that they leave a sign informing guests that they are available on request. I think having all the single use items including shower caps defeats their notice of "help us save the earth by reducing water waste" and asking guests to reuse the towels more than once.

staff was not friendly and generally unhelpful. This may be a culture thing though. Smiling may be too much to ask for. The nicest person was the concierge when we arrived at 7 am to help store our luggage since check-in was not until 3pm. The check-in process was alright, although it would have been nice if they could have offered an early check-in. I understand that it is not guaranteed, I've been to hotels in other countries that have offered for us to come back an hour earlier before check-in because they should have something available by then. Other times, hotels have been nice enough to admit that they are fully booked and will need to wait until checkin time until the room is ready. At the end of the stay, I explained we need a taxi at 4 am and asked if they could call a taxi that accepts credit card, the desk told me "the taxi stand (in front) is 24 hours." I rephrased my question "Does this mean you cannot call a taxi service? Most taxis here do not accept credit card" He replied "You can check in front at that time and ask" This did not answer my question. It was not helpful. We ended up calling an Uber to the airport anyway. This is fine, but would have appreciated better customer service with the courtesy of offering assistance. I put the sign for the room to be serviced 1 time during our 4 night stay. I'm not sure what they consider clean. The bath mat still had my hair on it. Either they did not change the towel or they did not clean the floor. The bathroom fixtures need updating - not just outdated, there were cracks and rust in the tub. The shower door might have been frosted, but it looked unintentional and just dirty.