Surfers Paradise Resorts

Pros: The service was very friendly and the staff so helpful

Cons: The cost but isnt that the same everywhere

Pros: The Pools are magnificent, particularly for us, our children I noted swimming while we relaxed zipping cocktails

Cons: Buffet breakfast and dinner over priced, sorry but you can only eat so much and I really don’t see the value.

Pros: Pool

Cons: Not the 5 star that we use to know tired and run down buffet breakfast was not good and poor service

Pros: The pool area is amazing - keeps the kids occupied for hours. The buffet breakfast was really good, a great selection of everything. All the staff were great.

Cons: Paying for parking in the hotel.

Pros: Pool and lagoon are beautiful

Cons: Bathrooms are full of mould and mouldy shower recess and smells really bad

Pros: The extra touches made us feel more welcome - complimentary wine and chocolate strawberries, the welcome message on the table and when the tv was turned on. The view was excellent. The bed extra wide. The robes comfy. The bathroom supplies good. The breakfast great. Just didn't have the time to enjoy any of the facilities due to our short stay.

Cons: The bathroom flooring seemed a bit old and tired looking but that is a minor thing.

Pros: The pool is AMAZING no resort pool can beat it.

Cons: Rooms are supposed to be sound proof but really are not.

Pros: The hotel and its facilities are amazing, all the staff very friendly and helpful.

Cons: My only complains are about the shower and the bed, the shower wasn't strong enough and the bed was too soft.

Pros: The beds are comfortable, and check in was very efficient

Cons: It was our Wedding night and I had my Wedding bouquet with me and left it in the room on check out, rand straight away, but were told no one had found it, I find this very hard to believe as I also left my medication bag as well and it was with my flowers, it was handed into lost property, but bouquet wasn't. It was quite a large bouquet of wild flowers which I wanted to dry and keep. I strongly believe that whoever cleaned our room took them.

Pros: We loved the pool area the most. My 3 year old could not get enough of it and stayed in the pool the entire day. Fantastic

Cons: I thought the sea food buffet should offer more good food the children would eat and enjoy.

Pros: Pool

Cons: Bed is uncomfortable, toilet seat was broken as it did not stay up, staff were rude initially, only stairs, much better accommodation around the same area for the same price

Pros: Very quiet and away from the hustle and bustle .. easy walk to Broardbeach and surfers beach. The bed was comfortable and Foxtel in the room a bonus. The hosts were very friendly and offered help with luggage and showed me to my room on arrival .

Cons: Nothing it was all great

Pros: Was able to book a nice price for a 4 night stay even during NSW School Holidays. Was met by Cam one of the hosts of the units who very kindly showed me my parking spot and directed me up to my room explaining all amenities and WiFi (UNLIMITED DOWNLOADS FOR MY ENTIRE 4 NIGHTS which I didn't use by the way! lol but would be a popular choice for Netflix users or gamers etc) I found the Unit very well maintained, new carpet and nice new tasteful furnishings. The bed was also new and so firm and comfortable. Free underground parking secure entry close to all shops and short stroll to the beach. Definitely give them a go. No lifts as it is a small block with stair access only.

Pros: Host was great. Apartment was comfortable. Good location.

Pros: Location close to everything. parking underapartments, apartment clean and tidy. Owners very helpful.

Cons: Water pressure not real great, pool area and surrounds a little small.

Pros: View was good and clean resort

Cons: Car parking limited spaces for guests cats

Pros: The view from our balcony Friendly staff

Cons: The bed was not comfortable

Pros: This is our 6th stay here and over the past 2 years have notice a massive decline in service and quality.we ordered bottles of wine on arrival but had to ask for them. We have always stayed with mantra when we travel anywhere but after our last stay will be very hesitate to use them again. No loyalty from staff so no reason to be loyal to them.

Cons: The description of room was in correct no bath/spa in room when asked to move rooms we were made to check out at 10am and sit and wait till 2:30pm for a new room. Was a wasted day and was treated like I did something wrong.

Pros: The customer service was brilliant and understanding.

Cons: The room that was given to us was absolutely disgraceful. I felt like I was staying in a hostel, with holes in walls and doors, carpet was stained, furniture was old and as if it was bought from life line, there was a foul odour in the room. The next room was better but not at all the same that is in the photos on bookings.com. I feel like it is false advertising.

Pros: Great location great room. Friendly staff awesome breakfast and awesome pool.

Cons: Sometimes you waited a very long time for the lift.

Pros: Good location

Cons: Very poor for 10 day stay only have 1 room clean for a 3 bedroom apartment! Quite regularly 1 lift service 39 levels ! Had to constantly re-tune tv most days if possible as signal completely drops out ! Over all was bit disappointed considering how much it cost

Pros: The buffet breakfast is worth it! We had an ocean view room and it was beautiful and large! The bed is so giant which was nice! Highly recommend and we will be coming back again!

Cons: Only 2 rolls of toilet paper in bathroom for 4 nights. Was a minor annoyance to remember to go and get some more.

Cons: I experienced very poor customer service from one member for the duration of my stay. I was given false information 3 times in one day and did not enjoy the service what so ever.

Pros: Great view of the ocean! close to the tram stop and shops, comfortable and clean apartment;)

Pros: Although we were checked in late, the lady at administration office was amazing. Messaged her manager to see if we could get a late check out which I thought was very thoughtful. Loved the apartment we had a 2 bedroom and it was so spacious .. will defiantly go back in the future . Was a good location as well. And beautiful views

Cons: We arrived at 2 o'clock for check in although couldn't check in - the unit was still getting cleaned .. we were finally checked in around 2.40pm

Pros: Everything

Cons: Noisy washing machine

Cons: Room was not ready for me on arrival at two pm and it wasn’t what I asked for!

Pros: The view was amazing. Well equipped apartment. Beds ok

Cons: Reception not manned during arrival time. Confusing setup to then get keys, parking etc. Also didn't like climbing into bath for shower. Loki

Pros: Location; close to shopping and beach across the road.

Cons: When booking, the photos painted a different picture of room. The room was a little disappointing as we had a different expectation based on the photos provided.

Pros: Great location and car park. Great ocean view.

Cons: Nice place and nice management. Great location. Our level always smelt like someone was cooking curry when we got out of the lift. The air conditioning couldn't get the room any more than 21.5 deg c even though we set the thermostat to 24. No swimming poll towels provided. We had to pay for extra white room towels.

Pros: The great views and facilities. The kitchen and bathrooms were clean.

Cons: The beds in the second bedroom were not very satisfactory. Poor mattresses. The bedside lights didn't work either.

Pros: Location, views, price and parking.

Cons: We were on a lower lever than previously so it was quite noisy. Also lacked comfort amenities like a hairdryer and washing basket. Also pretty old so aircon units were broken.

Pros: Great location. Fabulous room and view

Pros: Just another fantastic stay again

Cons: As usual not staying long enough

Pros: The view was breathtaking from the apartment, the beds were comfortable but the bed covers were insufficient, a double over blanket and a sheet as a cover.

Cons: The studio apartment is not maintained well, the bathroom was not very clean and the shower screen collapsed on the first night, although this was rectified the next day. The tiles in the bathroom are chipped and scuffed, and the shower cabin had rust. There was dirt on the floor tiles, but I think it's more the lack of investment from the owner rather than th fault of the cleaning staff. The lounge was very uncomfortable and despite following the instructions operating the TV was a nightmare with constant displays of Connection error, I'm no dummy and we followed the step by step instructions. My friend asked Reception to send a fax for her and paid the requested $1.00 when she contacted the receiver and was told it had not been received, the lady at reception simply said "it was sent" there was no offer to recheck the number nor was there a send receipt offered. Given the cost of the room honestly it was a real dissapointment, the only shinning light was the view and that's the nicest thing I can say. There is potential but some investment to update the apartment would make it much better.

Pros: Good location

Cons: Restaurant was gone

Pros: The view was amazing and location was great

Cons: Room was smaller then I thought, no room service for clean towels, the room wasn’t clean and bed was uncomfortable.

Cons: The double bed was two single beds pushed together

Pros: Excellent location with an amazing view! Good size apartment - it was good to have a full sized kitchen and a separate bedroom and lounge. Reception desk were friendly and helpful

Cons: The extra bed requested was so uncomfortable that we got a refund in the end and all (2 adults, one child) slept in the one bed. Parts of the apartment were in need of refurbishment Apartment wasn't cleaned that well

Pros: Magnificent ocean view which was the most important thing with a great balcony. The location was excellent walking distance to shops and restaurants. Enjoyed the pool as well.

Cons: Bathroom needed updating. Shower was a bit awkward. Still a functional bathroom though.

Cons: Unit is owned by Real Estate agent, not the hotel. When checked in had to walk back into a dodgy arcade between orchid ave and gold coast highway to collect keys. Was told that had 2 keys - which was true, but only 1 fob that was needed to access the floor from the lift, so only really had 1 key. Unit was very old and needed a huge renovation - drawers in kitchen did not line up, water damage to the chipboard cupboards, broken shower screen support. Only reason for staying at this complex was for the V8 Supercars and that it offered a close location and decent price (at the time when booking). The only staff that saw during the stay was a security guard in the evenings when required the key fob to gain entry into the building.

Pros: The Location was perfect

Cons: The room we had was very basic , floors where not clean , beds uncomfortable and the cupboards I had very little couple bowls n stuff... needed a revamp bigtime