Comfortable Location with a Dirty Surprise
The hotel included nice restaurants that provided delicious food and great service. Rooms were of decent size and the location was within walking distance of the main shopping area.
In short, we were placed in the first room on level 8 that had blood stains on the curtains. We requested to change the room and were able to, but the hotel didn't recognize or acknowledge our concerns. The second room on the same level had further stains on the blinds and carpets that make you realize that this is a party hotel for "schoolies" and not adults, couples or a family retreat.
Nice, easy location
nice place, good staff
hot water didn't work, couldnt have a proper shower
Worst experience ever
Location was in the city near the heart of town
I was staying at the hotel and thought it would be nice to have some appetizers and a drink at the bar in the lobby, after I ordered a security officer came up to me and said hats were not allowed in the bar after 7pm. I had never been in this bar so I had no idea of a dress code at it was 7:15 so I wasn't really formally dressed for an evening just yet because I had spent the day on the beach. I am an executive at my company, I am usually always dressed well but that day I had board shorts a t shirt and a hat. I explained to security I was simply going to pay for my drinks and go upstairs when he left onto the bar, put his arm down and said "it's simlple mate you can either take it off or I'll do it for you" I was so taken back; I'm staying in a 5 star hotel and never expected to be threatened physically by a member of their staff. I immediately responded with that's not the way to talk to people, I approached the reception and asked for the GM... The GM was not on so an assistant manager was the acting duty manager. As I'm explaining to the Asst Manager I was so distraught by the school yard bully approach of a corporate prestigious hotel that the manager himself could tell it wasn't appropriate what there security had done. I look over at the bar area near the hotel lobby and the security is standing outside with a smirk on his face staring me down followed by putting his hands up in a threatening gesture. I asked the manager if he felt that tactic was appropriate given the situation and he agreed it was wrong and offered me free drink ticket. The last thing on my mind was having a drink inside the bar where the own staff seem to be out of control. Aside from many other things I felt were very lacking in this hotel that was enough for me to want to leave, I wouldn't recommend this hotel to my enemies.
From modern and comfortable rooms with ocean and hinterland views, explore Surfers Paradise with ease and style from one of the best areas to stay with easy access to transportation. Be connected to all the attractions from Broadbeach to Helensvale right at the doorstep of the hotel with the G:link rail stop. Spend your days on the Gold Coast lounging by our two pools, indulging in deeply relaxing signature spa treatments, strolling along beautiful beaches and enjoying high teas bursting with flavour and precision. Spend your evenings experiencing the nightlife, casino and exceptional eateries all a short stroll from the hotel. Start your day with a leisurely buffet breakfast at Waves with pancakes made to order, French toast, delicious tropical fruit platters served with great coffee and the fresh sea breeze. Easily plan your itinerary from our prime location over cocktails at the Walrus Social Club before indulging in our famous 1kg T-bone steak for two at Clifford’s Grill and Lounge. For seafood lovers, head to the seafood buffet at Waves for a fresh and plentiful array of whole prawns, rock oysters, salads, breads and cheeses plus a decadent dessert buffet that kids will love. Discover fun things to see and do with the whole family all within walking distance. Be near it all. Explore the city, the river and the beach in style and comfort from the Watermark Hotel Gold Coast where urban life meets the sea.
Based on 4,513 reviews
Value for money
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