Good to know
|Distance to city centre||1.7 km|
|Nearest airport||Puerto Plata La Union|
|Distance to airport||5.0 km|
|"Everything the staff was very helpful."||(in 34 reviews)|
|"the food and drinks."||(in 47 reviews)|
|"Sad for such a nice location"||(in 18 reviews)|
|"Customer service was horrible."||(in 8 reviews)|
|"Bad customer services."||(in 12 reviews)|
Time of year
Show reviews that mention
|additional charge||in 3 reviews|
|bay and the mountains||in 2 reviews|
|carte restaurant||in 7 reviews|
|customer service||in 22 reviews|
|customer service was horrible||in 9 reviews|
|dominican republic||in 3 reviews|
|especially on desserts||in 2 reviews|
|food was good||in 76 reviews|
|great views of the bay||in 4 reviews|
|hotel was clean||in 17 reviews|
|nice beach||in 38 reviews|
|nice location||in 21 reviews|
|nice place||in 4 reviews|
|nice rooms||in 3 reviews|
|ocean view||in 29 reviews|
|pool was nice||in 8 reviews|
|shows||in 7 reviews|
|staff friendly||in 61 reviews|
Worst place to visit in puerto plata , property is old and dirty , food Oseas ok but had to check out at 11 pm because there was no AC on entire property, worst part was that staff did not even try to acomódate us
No AC , dirty and staff very rude
Beautiful grounds, great beach location, very clean, Nice Pool, Close to everything central, ocean views are magnificent, fairly quiet rooms for relaxation and privacy. Lots of alcohol was available if that is your thing.
STAFF needs improvement to elevate the experience of the guest. Staff is NOT friendly, informative or helpful at all. Guests are not an interruption, they are the reason for you being there. Charging DAILY RATES FOR for Room Safe Key & horrible Wi-Fi in an all inclusive resort is NOT Good. Especially when the Wi-Fi does not work in the rooms and inadequate at best. Rooms need refreshing & add Dresser for clothes storage! Dinner coupons are worthless, if you cant make reservations as they are limited. Food is fair at best. In room mini fridge has 2 waters, 1 Coke & 1 Sprite. THAT IS IT, seriously! Food is available during limited times with no in room service or snacks available. If you miss dinner for any reason, there is no food options avail until the next morning! Entertainment was minimal and just OK. All shows are OUTSIDE (poured rain the nights I was there) and there is no flyer or notice for the guests to know what the shows are and when. Smoking of cigarettes/Cigars is allowed everywhere. The main restaurant El Batey is open air with NO A/C. Hot Water was limited. Electric went out daily and then back on, with an immediate surge from the generators (my I-pad stopped working when I was there, and I cant help but wonder if it could have been from the constant surge of electricity). Guests are "allowed" ONE towel at a time, which does NOT even partially cover the Loungers. You MUST utilize a card to receive this ONE towel, per person. I need TWO towels when I am on vacation, and will happily be responsible for these precious towels. Just let me have two towels. WHAT is the big deal??? The rooms have some great views, but are minimally furnished and dated. Don't expect an iron or small ironing board either! My biggest let down over anything else was that the staff was horrible and non accommodating. I did meet a few staff members that were pleasant indeed. However, for the most part the staff could care less!!!
The area was nice and the jacuzzis were gorgeous . The largest pool was closed off not sure why , but it’s fine because the jaccuzis were ok to me . Would’ve been nice to have more options though . Food was great but the night time snack just horrible .
Most of staff was rude and not really attentive . The place was actually poorly staffed for the amount of people . The snack time at night was for only one hour and it was was cold and hard food . I wish there was more customer service , from the moment I arrived the receptionist turned me off .
love the jacuzzi on front of the beach!i
Didn't like the horoscope show! I think it should be a little bit more cultural.
The Casa Marina Beach Reef is located on the north shore of the Dominican Republic on the Atlantic Ocean and operates as an all-inclusive resort. Ocean World Adventure Park is less than 15 miles away from the hotel. This air-conditioned family resort is 10 miles from La Union Airport and 24 miles from Santiago Municipal Airport. The hotel offers 675 non-smoking guestrooms and suites.
All guestrooms at the hotel are inclusive and offer breakfast, lunch, dinner, and afternoon tea. Domestic drinks are included, as well as wine with dinner. There is a supervised children's program for kids between four and 12 and nightly entertainment for adults. There are also daily activities including biking, diving lessons, volleyball, aerobics, and more. Other activities include kayaking, snorkeling, and deep sea fishing excursions.
Rooms have an ocean, garden, or pool view and come with a king bed or two double beds. The rooms include an LCD television, telephone, and a minibar with soda and water. A safety deposit box, iron and ironing board, and hairdryer are also included.
The hotel has six different restaurants and nine bars for guests. Guests can enjoy seafood, Mexican cuisine, Italian fare, and bountiful buffet options at Luiggi, Jalapeno, Sea Scape, and Buffet El Batey. Some of the bars include Sunset Bar, Disco Calipso, Mirador Bar, and Areito Bar.
There are many attractions right near the hotel including Playa Alicia, L’Rosse Massage, the Museum of Jewish Heritage, and Superior Dive. Checkpoint Bar & Snack Shop and Diamond Club and Lounge are both less than half a mile from the establishment.
based on 2,113 reviews
Things to know
- Friendly service
Policies vary by room type and provider.
Reviews about Casa Marina Beach & Reef
Most popular landmarks
- Sosua Bay Grand Casino 0.5 km
- Playa Sosua 1.1 km
- Mundo King Art Museum 1.5 km
- Encuentro Beach 7.4 km
|Puerto Plata La Union||5 km|
|Santiago de los Caballeros||41.1 km|