Grande Albergo Alfeo

The room had bed bugs & I was covered with bites. When I told the manager he pretended he didn’t understand so I asked Siri to tell him what bedbugs were in Italian & then he understood. I was expecting some kind of refund as I ended up in the pharmacy at the start of our vacation. Very disappointed about this stay. Also, rooms are not air conditioned & 1 of the elevators was out of order.

The old historic structure.

The lighting was very poor in the very small room we were given. The bathroom lighting was poor as well. The, safe was not bolted down...anyone could have walked out with it, there was nothing but a cover sheet on the bed and I got really cold at night as I am rather cold-blooded, the staff were polite but not especially friendly, the staff didnt offer a map, recommendations or help when checking in. The breakfast was not very good. While there were lots of pastries and some fruit, the scrambled eggs were watery and were not good and the milk for the cereal was very warm. Each morning we had breakfast, we were asked for our room number when we ordered coffee which we thought was odd. The entire experience from checkin to checkout made us feel as though we weren't wanted. The reception staff didnt even ask when we checked out whether we needed assistance with transport, etc. You know...its the little things that matter and this hotel lacks so much. It may have been grand years ago, but not now. Its the overall feel of a hotel, not just the trimmings that grab us. We would not stay here again.