|"Everything was good and friendly staff"||(in 206 reviews)|
|"great location and breakfast delicious."||(in 352 reviews)|
|"Everything including the legendary chicken rice !"||(in 9 reviews)|
|"Rooms are very old and moldy."||(in 4 reviews)|
|"Check out took way to long!"||(in 15 reviews)|
|"Service was terrible too."||(in 38 reviews)|
The location was excellent, in the heart of Orchard. And two staff -- Mr Suhaimi at the 5th Floor Reception and the older doorman -- were exceedingly polite and gracious. The staff at Chetterbox were also polite and prompt.
1. Badly-managed ground floor reception and registration. We arrived at the ground floor lobby and lined up with a number of other people. Only to be told by the young executive who finally served us -- rudely & impatiently -- that this registration counter was only for corporate bookings and we should go up to the 5th floor for all other bookings. If you intend to segregate and discriminate bookings, then perhaps some clear signage and wayfinding would help? Perhaps recognising that he had been rather rude, the young man then said he would register us anyway. He couldn't find our booking, asked to see the confirmation email, and then couldn't seem to wait the one minute it took me to call it up on my phone. 2. Poor manners at the 5th floor reception We came back at 1.30 pm and went straight up to the 5th floor reception, as instructed, to collect our keys. Chaos as there were many waiting to check-in. I lined up at what I thought was the concierge counter to ask what I needed to do if I was simply looking to collect keys rather than do a full check-in, and was barked at by another impatient man at the [unlabelled] counter to the side of me. Thank goodness for an older gentleman, Mr Suhaimi, who stepped forward to answer my simple question, promptly issued the keys, and assured us that our bags would be in our room, which it was. Kudos to Mr Suhaimi for being so well-mannered in a sea of rude Mandarin employees. 3. Went to our room. The shower cubicle had ugly black electrical tape all around the bottom, presumably to stop some sort of leak. Cheap toiletries. Old, tired fittings that haven't been updated since the late 1990s. Flat, overused pillows. 4. Breakfast the next morning at Chatterbox was dismal. Overcooked noodles, cheap butter, tasteless eggs. And a very small selection of food items that couldn't be called a buffet. 5. Rude service again at check-out, even though we had nothing to pay for and it was a straightforward sign-out. Doesn't anyone ever smile at this hotel? All in all, not worth the price, and certainly not worth our patronage. Don't bother with the Mandarin Orchard, it's way past its prime. There are many other hotels in SG that welcome you with a smile, maintain a good environment and charge you far less.
location and friendly staff
dual queen size beds would be ideal.
Terrible hotel and Service
Almost 1 hour to check in and no apologies. The bathroom door accidently locked and took 40 minutes to send someone. Also when we went for breakfast my partner was told no slippers permitted. As a lifetime platinum member of Starwood I would suggest management needs a complete overhaul of staff and learn common courtesy. All in all I would never refer anyone to this or any Mandarin property.
Everything else. Too pricey for what it is. Rooms feels and look old. 3stars most in my book.
The complimentary upgrade and the breakfast buffet. The room is spacious and the bed is quite big
Some guests did not adhere to the non smoking rules and it is really quite uncomfortable but overall is a comfortable stay for us.
Location Location Location Nice friendly staff rooms a bit larger than normal for this price
But warning the smoking floors were too much even for a smoker. The smell/smoke of kreteks (clove cigarettes) wafted into our room through the AC. So best to book a non smoking room.
the rooms are very tired, even at the exorbitant rate of sgd380++ a night! i think had we booked through the hotel direct, it would have been cheaper as well since the walk-in rate for a better room (premier) was only sgd20 dollars difference!
I think the service was excellent. From the time I checked in until I left. Even the housekeeping lady was pleasant and efficient.
No swimming pool for kids.
The City Centre location of the Hotel was great . The staff were very attentive and friendly .
There were no negative points
Excellent service, especially Jimmy on the Meritus Club floor.
Central location, luxury design of the room and bath-room.
clean and silent
Internet connection price is expensive
This contemporary hotel is situated within a 10-minute walk of Orchard MRT Station. It offers complimentary Wi-Fi, a fitness centre and a swimming pool, and is within walking distance of Orchard Road.
Guests are able to exercise in the well-equipped gym or have a game of tennis at Mandarin Orchard Singapore's outdoor tennis courts. There is also free private parking on site for guests travelling with a car. A helpful tour desk is on hand and Somerset MRT Station is within walking distance, making it easy for guests to discover the local area.
Equipped to ensure a comfortable stay, rooms at Hotel Mandarin Orchard Singapore have slippers, a mini bar and a flat-screen TV. All are air conditioned and feature a laptop safe, an in-room safe and an alarm clock.
Guests of Mandarin Meritus can dine at the award-winning restaurant or start the evening with a drink at the chic bar. Room service is available any time of the day, and a large variety of eateries can also be found close by. Afternoon tea is served in the hotel's cosy café.
Mandarin Meritus Hotel is close to the area's sightseeing attractions, nightlife and shops, and Plaza Singapura Mall is within walking distance. ION Orchard, TripleOne Somerset and The Orchard Residences are also within a 10-minute walk.
based on 4,379 reviews
Policies vary by room type and provider.
Mandarin Orchard Singapore is located at 333 Orchard Road in Central Area, 1.2 km from the centre of Singapore. Orchard Road is the closest landmark to Mandarin Orchard Singapore.
Check-in time is 14:00 and check-out time is 11:00 at Mandarin Orchard Singapore.
Yes, Mandarin Orchard Singapore offers free Wi-Fi.
Yes, Mandarin Orchard Singapore offers free parking.
No, Mandarin Orchard Singapore does not offer free airport shuttle service.
Mandarin Orchard Singapore is 13.1 km from Singapore Seletar. Mandarin Orchard Singapore is 18.1 km from Singapore Changi.
No, pets are not allowed at Mandarin Orchard Singapore.
Yes, Mandarin Orchard Singapore has a pool on-site.